[Lex Computer & Tech Group/LCTG] Chat failure

[John P. Rudy]

https://www.wired.com/story/air-canada-chatbot-refund-policy/?mbid=social_fb
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b_sci&utm_source=facebook&utm_brand=wired-science&utm_medium=social&utm_soci
al-type=owned&fbclid=IwAR0qqwqjDRxzfJYI9X__Ad3G_a33dU_d4Bqyj-vyPlix_4i-w3Unf
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&utm_source=facebook&utm_brand=wired-science&utm_medium=social&utm_social-ty
pe=owned&fbclid=IwAR0qqwqjDRxzfJYI9X__Ad3G_a33dU_d4Bqyj-vyPlix_4i-w3Unf1ZmTR
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