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<p><font size="4">Michael,</font></p>
<p><font size="4">It's late, and I rushed to get this written, so it
may not be super clear.</font></p>
<p><font size="4">If you have no working pin or password, I can't
help you break in, sorry.<br>
</font></p>
<p><font size="4">I've attached some pictures with comments. <br>
</font></p>
<p><font size="4">Please read them carefully, as they may be your
final resolution if you can't log back in to the system.<br>
</font></p>
<p><font size="4">If you know the password, one of the pictures
describes how/where to enter the password.</font></p>
<p><font size="4">If you do end up re-installing Windows, I suggest
either creating a new Microsoft account, or use one you own. Log
in with that account and all of you documents, pictures, etc
will automatically get backup up to the cloud. <br>
</font></p>
<p><font size="4">You should be able to do a non-destructive
re-install of Windows, preserving your data only not
applications.<br>
</font></p>
<hr width="100%" size="2"><br>
<div><font color="#ff0000">If the computer has NO recovery partition</font>,
you can create your own USB install disk. (Using another computer
of course.)</div>
<div>You will NEED the computers SERVICE TAG. Instructions for
locating it are in one of the pictures. The recovery partition and
the USB drive will contain whatever version of Windows is linked
to the service tag. No exceptions.<br>
</div>
<div><b><font size="5"><br>
</font></b></div>
<div><b><font size="5">How to create and use the Dell Recovery and
Restore USB drive</font></b><br>
<a class="moz-txt-link-freetext" href="https://www.dell.com/support/kbdoc/en-us/000125230/how-to-create-and-use-the-dell-recovery-restore-usb-drive">https://www.dell.com/support/kbdoc/en-us/000125230/how-to-create-and-use-the-dell-recovery-restore-usb-drive</a></div>
<div><br>
</div>
<div> <span>Summary:</span> <span>These instructions show you how
to create the Dell Recovery and Restore USB drive and then how
to use the drive to restore the operating system on a nonworking
computer or tablet.</span> <br>
</div>
<hr width="100%" size="2">
<p><font size="4">Start HERE:</font></p>
<p><img src="cid:part1.rBSQV5tg.B0zcr23C@kingconsulting.us" alt="" width="842" height="476"></p>
<p>After choosing "I forgot my PIN" you should see a screen like
this one.</p>
<p><font size="5">I<b><font color="#ff0000"> STRONGLY</font></b>
suggest you, and <font color="#ff0000"><b>EVERYONE </b><font color="#000000">else</font></font> configure your Microsoft
account to use the <b>"Microsoft Authenticator"</b> application
that gets installed on your cell phone. If you had been using
that app, with a Microsoft account, you would <b>NOT</b> be
locked out right now! You can turn that option "On" in your
Microsoft account.</font><br>
</p>
<p><img src="cid:part2.3bRqfiep.0QB3rdDj@kingconsulting.us" alt="" width="580" height="419"></p>
<p><br>
</p>
<p><img src="cid:part3.0HvZTHkC.7X1SzM88@kingconsulting.us" alt="" width="747" height="469"></p>
<p><br>
</p>
<div class="moz-cite-prefix">On 6/5/2022 10:03 PM, Michael Harris
wrote:<br>
</div>
<blockquote type="cite" cite="mid:CAK=ARZ_C9d7LYx6xJiQDBtnUhqtsOAoCdExR49n5njLPxdHMiw@mail.gmail.com">
<div dir="ltr">
<div class="gmail_quote">
<div dir="ltr">
<div style="font-family:tahoma,sans-serif;font-size:small">When
the startup I was in imploded in 2020, I was <span class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">given</span>
<span class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">a
</span>Dell laptop.
The data plate is shown below. It has Windows 11 Pro,
Microsoft 365, an Adobe development suite, and other
stuff.<span class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"></span></div>
<div style="font-family:tahoma,sans-serif;font-size:small"><br>
</div>
<div style="font-family:tahoma,sans-serif;font-size:small"><span class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">In
the confusion, th<span class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">e
machine was never formally registered to me at Dell</span></span><span class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">.
</span>The startup's domain and email accounts are dead,
but the login PIN<span class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">,
hardware</span> <span class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">and
software </span>ha<span class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">ve</span>
been working fine<span class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">,</span><span class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">
so I gradually forgot about that</span> -- until today.</div>
<div style="font-family:tahoma,sans-serif;font-size:small"><br>
</div>
<div style="font-family:tahoma,sans-serif;font-size:small">When
I tried to login today<span class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">,
the machine</span> gave me a BitLocker error. I resolved
that, but <span class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">the
machine </span>no longer recognizes the <span class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">login
</span>PIN, and <span class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">the
backup </span>email address (and domain) are long gone.</div>
<div style="font-family:tahoma,sans-serif;font-size:small"><br>
</div>
<div style="font-family:tahoma,sans-serif;font-size:small"><span class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">How
can I </span><span class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">best
</span>recover from this?</div>
<div style="font-family:tahoma,sans-serif;font-size:small"><br>
</div>
<div style="font-family:tahoma,sans-serif;font-size:small">Thanks
in advance,</div>
<div style="font-family:tahoma,sans-serif;font-size:small">--
Michael Harris<br>
</div>
<div style="font-family:tahoma,sans-serif;font-size:small"><br>
</div>
<div style="font-family:tahoma,sans-serif;font-size:small"><br>
</div>
<div style="font-family:tahoma,sans-serif;font-size:small"><br>
</div>
<div style="font-family:tahoma,sans-serif;font-size:small"><br>
</div>
<div style="font-family:tahoma,sans-serif;font-size:small"><br>
</div>
</div>
</div>
</div>
<br>
<fieldset class="moz-mime-attachment-header"></fieldset>
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<div class="moz-signature">-- <br>
Drew King
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