<div dir="auto">My guess is that’s Norton antivirus that was bundled with the PC and it’s preventing access until it’s finished its scan. It’s so, it’s not a virus but I would uninstall it. It’s also not removing files, just blocking access to them. </div><div dir="auto"><br></div><div dir="auto"><br></div><div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Sep 27, 2022 at 13:47 Robert Primak <<a href="mailto:bobprimak@yahoo.com">bobprimak@yahoo.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div><div style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px"><div style="font-size:13px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"></div>
<div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><font size="3" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)">The message you show in the image you attached is not a legitimate Windows message. </font></div><div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><font size="3" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)"><br></font></div><div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><font size="3" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)">Where did you buy this new PC, and what brand and model is it?</font></div><div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><font size="3" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)"><br></font></div><div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><font size="3" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)">Someone has included some non-Windows program which is messing with your files and uploading them somewhere. This is not a legitimate application. You may need to wipe the system drive of this PC and install a legitimate copy of Windows 10 or Windows 11. At the very least, wipe the drive (reformat it) and reinstall Windows from actual Microsoft Windows retail install media -- NOT anything the seller or the manufacturer may have provided as "recovery media" or a "recovery partition". You do not want to use the computer with this rogue software installed on it. Continuing to use a computer with rogue software on it will lead to more lost data or worse.</font></div><div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><font size="3" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)"><br></font></div><div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><font size="3" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)">The entire message is cut off in your attached image. I'd like to see the entire message box, as it has a brand name (which I suspect is a third party security product) at the bottom of the message, to the left of the Yes/No selection ovals. </font></div><div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><font size="3" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)"><br></font></div><div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><font size="3" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)">You can use another computer (without any rogue program on it) to download and create Windows install media using the Microsoft Media Creation Tool. You would then need to start up the new computer with the install media USB as the boot device, NOT your main system drive. This means getting into your EFI or BIOS and resetting the boot order. </font></div><div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><font size="3" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)"><br></font></div><div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><font size="3" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)">If this is too advanced for you to do for yourself, you can ask group members for help guiding you through the steps.</font></div><div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><font size="3" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)"><br></font></div><div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><font size="3" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)">My concern is that I want you to have a clean install of genuine Microsoft Windows, not the setup you have now, which has at least one rogue program installed and is destroying your data. Preinstalled third party security programs can sometimes do more harm than good. And they are very difficult to remove. </font></div><div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><font size="3" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)"><br></font></div><div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><font size="3" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)">To the Group -- I am including the original attachment with this reply, as well as the quoted original message from Grace.</font></div><div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><font size="3" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)"><br></font></div><div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><font size="3" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)">-- Bob Primak </font></div><div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><font size="3" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)"><br></font></div>
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On Tuesday, September 27, 2022 at 12:07:43 PM EDT, Grace Poon <<a style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif">impression.gk@hotmail.com</a>> wrote:
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Whenever I insert a USB drive on my new PC,</div>
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first time when I said Yes,</div>
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it removes all my files </div>
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Since then I click No</div>
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the second time it comes up with a message that one of the file 'fails to upload', </div>
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and then all the files 'disappeared'!!</div>
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Thank you & Best Regards</div>
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Grace</div>
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<div id="m_964669997177419593ydp494f0305yiv6474050152yqt09297" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><div dir="ltr" id="m_964669997177419593ydp494f0305yiv6474050152divRplyFwdMsg" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><font face="Calibri, sans-serif" style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(0,0,0)"><b style="font-family:Calibri,sans-serif">From:</b> Robert Primak <<a style="font-family:Calibri,sans-serif">bobprimak@yahoo.com</a>><br clear="none">
<b style="font-family:Calibri,sans-serif">Sent:</b> Monday, September 26, 2022 4:26 PM<br clear="none">
<b style="font-family:Calibri,sans-serif">To:</b> Lex Computer Group <<a style="font-family:Calibri,sans-serif">lctg@lists.toku.us</a>>; Grace Poon <<a style="font-family:Calibri,sans-serif">impression.gk@hotmail.com</a>><br clear="none">
<b style="font-family:Calibri,sans-serif">Subject:</b> Re: [Lex Computer & Tech Group/LCTG] USB drive</font>
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<div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif">I'd be curious to know how a new Windows PC wiped the data from a USB drive without user intervention. </div>
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<div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif">Have you tired Recuva, from the makers of CCleaner?</div>
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<div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><span style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><span style="font-size:13px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif"><a style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif">https://www.ccleaner.com/recuva</a></span></span><br clear="none">
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<div dir="ltr" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif">-- Bob Primak </div>
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<div style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif">On Sunday, September 25, 2022 at 11:34:04 AM EDT, Grace Poon <<a style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif">impression.gk@hotmail.com</a>> wrote:
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All</p>
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I have a new PC </p>
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and it has wiped off all the files from 2 USB drives</p>
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There are programs on the internet for recovering USB files,</p>
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Please any suggestions which one will be good to try?</p>
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Thank you</p>
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Grace</p>
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