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Bob, Adam, Drew et al</div>
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<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
thank you all for the information</div>
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the USB virus scanning message is from <b>Norton Security</b></div>
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I purchased the computer from Toshiba via amazon, it is nothing fancy,</div>
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I have a good number of scientific journals kept on my USB, just about to download them onto my remote hard drive for storage,</div>
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it is just very annoying losing those items, and now when I inserted the damaged USB, the computer does not 'see' it</div>
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I really appreciate all your help</div>
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I did try the program Recoverit, it manages to find the c drive deleted files and superb easy to use, but it cannot detect the 'remote' device</div>
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Best Regards and thank you all once again</div>
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Grace</div>
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<h1 class="a-size-large a-spacing-none" style="box-sizing:border-box;margin-top:0px;margin-bottom:0px !important;text-rendering:optimizelegibility;font-size:24px !important;line-height:32px !important;color:rgb(15, 17, 17);font-family:"Amazon Ember", Arial, sans-serif;background-color:rgb(255, 255, 255)">
<span class="a-size-large product-title-word-break ContentPasted0" style="box-sizing: border-box; text-rendering: optimizelegibility; word-break: break-word; font-weight: normal; font-size: 12pt; line-height: normal;">Toshiba Dynabook Tecra A40-G School & Business
60Hz Laptop (Intel Celeron 5205U 2-Core, 4GB RAM, 128GB SSD, Intel UHD, 14.0" Full HD 1920x1080, WiFi 6, Bluetooth, Webcam, 1xHDMI, Win 10 Pro) with Hub</span></h1>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Robert Primak <bobprimak@yahoo.com><br>
<b>Sent:</b> Tuesday, September 27, 2022 1:47 PM<br>
<b>To:</b> Grace Poon <impression.gk@hotmail.com>; Lex Computer Group <lctg@lists.toku.us><br>
<b>Subject:</b> Re: [Lex Computer & Tech Group/LCTG] USB drive</font>
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<div dir="ltr" data-setdir="false" style=""><font size="3">The message you show in the image you attached is not a legitimate Windows message. </font></div>
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</font></div>
<div dir="ltr" data-setdir="false" style=""><font size="3">Where did you buy this new PC, and what brand and model is it?</font></div>
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<div dir="ltr" data-setdir="false" style=""><font size="3">Someone has included some non-Windows program which is messing with your files and uploading them somewhere. This is not a legitimate application. You may need to wipe the system drive of this PC and
install a legitimate copy of Windows 10 or Windows 11. At the very least, wipe the drive (reformat it) and reinstall Windows from actual Microsoft Windows retail install media -- NOT anything the seller or the manufacturer may have provided as "recovery media"
or a "recovery partition". You do not want to use the computer with this rogue software installed on it. Continuing to use a computer with rogue software on it will lead to more lost data or worse.</font></div>
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<div dir="ltr" data-setdir="false" style=""><font size="3">The entire message is cut off in your attached image. I'd like to see the entire message box, as it has a brand name (which I suspect is a third party security product) at the bottom of the message,
to the left of the Yes/No selection ovals. </font></div>
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<div dir="ltr" data-setdir="false" style=""><font size="3">You can use another computer (without any rogue program on it) to download and create Windows install media using the Microsoft Media Creation Tool. You would then need to start up the new computer
with the install media USB as the boot device, NOT your main system drive. This means getting into your EFI or BIOS and resetting the boot order. </font></div>
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<div dir="ltr" data-setdir="false" style=""><font size="3">If this is too advanced for you to do for yourself, you can ask group members for help guiding you through the steps.</font></div>
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<div dir="ltr" data-setdir="false" style=""><font size="3">My concern is that I want you to have a clean install of genuine Microsoft Windows, not the setup you have now, which has at least one rogue program installed and is destroying your data. Preinstalled
third party security programs can sometimes do more harm than good. And they are very difficult to remove. </font></div>
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<div dir="ltr" data-setdir="false" style=""><font size="3">To the Group -- I am including the original attachment with this reply, as well as the quoted original message from Grace.</font></div>
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<div dir="ltr" data-setdir="false" style=""><font size="3">-- Bob Primak </font></div>
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<div style="font-family:'Helvetica Neue',Helvetica,Arial,sans-serif; font-size:13px; color:#26282a">
<div>On Tuesday, September 27, 2022 at 12:07:43 PM EDT, Grace Poon <impression.gk@hotmail.com> wrote:
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Whenever I insert a USB drive on my new PC,</div>
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this message comes up</div>
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first time when I said Yes,</div>
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it removes all my files </div>
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Since then I click No</div>
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the second time it comes up with a message that one of the file 'fails to upload', </div>
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and then all the files 'disappeared'!!</div>
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Thank you & Best Regards</div>
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Grace</div>
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<div dir="ltr" id="x_ydp494f0305yiv6474050152divRplyFwdMsg"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Robert Primak <bobprimak@yahoo.com><br clear="none">
<b>Sent:</b> Monday, September 26, 2022 4:26 PM<br clear="none">
<b>To:</b> Lex Computer Group <lctg@lists.toku.us>; Grace Poon <impression.gk@hotmail.com><br clear="none">
<b>Subject:</b> Re: [Lex Computer & Tech Group/LCTG] USB drive</font>
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<div dir="ltr">I'd be curious to know how a new Windows PC wiped the data from a USB drive without user intervention. </div>
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<div dir="ltr">Have you tired Recuva, from the makers of CCleaner?</div>
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<div dir="ltr"><span><span style="font-size:13px">https://www.ccleaner.com/recuva</span></span><br clear="none">
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<div dir="ltr">-- Bob Primak </div>
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<div>On Sunday, September 25, 2022 at 11:34:04 AM EDT, Grace Poon <impression.gk@hotmail.com> wrote:
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All</p>
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I have a new PC </p>
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and it has wiped off all the files from 2 USB drives</p>
<p class="x_ydp494f0305yiv6474050152x_yiv6259426120x_MsoNormal x_ydp494f0305yiv6474050152x_yiv6259426120elementToProof" style="margin-top:0px; margin-bottom:0px">
There are programs on the internet for recovering USB files,</p>
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Please any suggestions which one will be good to try?</p>
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Thank you</p>
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Grace</p>
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