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<div dir="ltr" data-setdir="false">Hi George, </div><div dir="ltr" data-setdir="false"><br></div><div dir="ltr" data-setdir="false">Recent article about HP printers being bricked by new firmware update:</div><div dir="ltr" data-setdir="false"><br></div><div dir="ltr" data-setdir="false"><span><b>HP rushes to fix bricked printers after faulty firmware update</b></span><br></div><div dir="ltr" data-setdir="false"><a href="https://www.bleepingcomputer.com/news/technology/hp-rushes-to-fix-bricked-printers-after-faulty-firmware-update/" rel="nofollow" target="_blank" class="">https://www.bleepingcomputer.com/news/technology/hp-rushes-to-fix-bricked-printers-after-faulty-firmware-update/</a><span><b><br></b></span></div><div><br></div><div><b><i> Impacted printers include HP OfficeJet 902x models, including HP OfficeJet Pro 9022e, HP OfficeJet Pro 9025e, HP OfficeJet Pro 9020eAll-in-One, HP OfficeJet Pro 9025e All-in-One Printer</i></b></div><div><b><i><br></i></b></div><div dir="ltr" data-setdir="false"><b><i><span>Affected customers report that their devices display blue screens with "83C0000B" errors on the built-in touchscreen.</span><br></i></b></div><div dir="ltr" data-setdir="false"><span><br></span></div><div dir="ltr" data-setdir="false"><span>Yours is not listed, but this does not mean it isn't affected. But yours does look like a much less catastrophic failure than the HP OJ 9200 series printers have experienced. </span></div><div dir="ltr" data-setdir="false"><span><br></span></div><div dir="ltr" data-setdir="false"><span>No idea how HP intends to fix this mess.</span></div><div dir="ltr" data-setdir="false"><span><br></span></div><div dir="ltr" data-setdir="false"><span>You may need to buy a new printer, the article says. Good luck finding the older firmware and rolling back to it.</span></div><div dir="ltr" data-setdir="false"><span><br></span></div><div dir="ltr" data-setdir="false"><span>When my PC BIOS updates, it keeps a copy of its old firmware onboard. This in a printer would take up precious onboard nonvolatile memory, so they don't do that. So a rollback is not always possible. </span></div><div dir="ltr" data-setdir="false"><span><br></span></div><div dir="ltr" data-setdir="false"><span>-- Bob Primak</span></div><div dir="ltr" data-setdir="false"><span><br></span></div>
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On Saturday, May 27, 2023 at 03:06:15 PM EDT, Drew King <dking65@kingconsulting.us> wrote:
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<p><font size="5">George,</font></p>
<p><font size="5">Try calling HP support.</font></p>
<p><a rel="nofollow noopener noreferrer" shape="rect" title="HP's best phone number is 800-752-0900" target="_blank" href="https://gethuman.com/phone-number/HP/dial/~2270" style="outline:0px;color:rgb(0, 169, 234);cursor:pointer;text-decoration:none;font-weight:bolder;display:block;font-family:Arial, Helvetica, sans-serif;font-style:normal;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);" class="yiv5604787186link-jumbo">800-752-0900</a></p>
<p>Hewlett Packard likely does not want you to have older firmware,
which is why they don't put it on their website. Perhaps a
conversation with a human will get you a link to download an older
version of firmware. Other than that, I do not know where you can
acquire firmware.</p>
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<div id="yiv5604787186yqtfd32032" class="yiv5604787186yqt2796672766"><div class="yiv5604787186moz-cite-prefix">On 5/27/2023 2:47 PM, George Gamota
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<blockquote type="cite"><span style="font-size:12.0pt;color:#1F497D;">HP OfficeJet pro 9010</span></blockquote></div>
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Drew King</div><div id="yiv5604787186yqtfd14167" class="yiv5604787186yqt2796672766">
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