<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body style="overflow-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;">Thanks, but all is good now. Thank you to the suggestion to delete profiles and download a new version of Chrome. I did this for Firefox also and now I don’t see Bing anymore!! I will be sure not to click on any malware again!!<div><br></div><div>Best,</div><div>Alice</div><div><br><div><br><blockquote type="cite"><div>On May 31, 2023, at 11:36 AM, Robert Primak <bobprimak@yahoo.com> wrote:</div><br class="Apple-interchange-newline"><div><div><div class="ydpfd894cbcyahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px;"><div></div>
<div dir="ltr" data-setdir="false">Let's not worry about AdwCleaner then. I think there are other tools offered in the article which still do have Mac versions.</div><div dir="ltr" data-setdir="false"><br></div><div dir="ltr" data-setdir="false">And if you want to save some time, you can just start over with a fresh install of the browsers.</div><div dir="ltr" data-setdir="false"><br></div><div dir="ltr" data-setdir="false">-- Bob Primak </div><div><br></div>
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On Wednesday, May 31, 2023 at 11:29:20 AM EDT, Alice Meade <alice.meade@icloud.com> wrote:
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<div><div id="yiv0712906892"><div>Yes, I see the link that says it runs on a Mac, but when I click the link, this is the screen I see:<div><br clear="none"></div><div id="yiv0712906892yqt36335" class="yiv0712906892yqt0680608214"><div><img alt="Screenshot 2023-05-31 at 11.28.16 AM.png" src="cid:zIduzaNseAVMuRzb4oMP" width="1470"><br clear="none"><div><br clear="none"><blockquote type="cite"><div>On May 31, 2023, at 11:20 AM, Robert Primak <bobprimak@yahoo.com> wrote:</div><br clear="none" class="yiv0712906892Apple-interchange-newline"><div><div><div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px;" class="yiv0712906892ydpa0d9f166yahoo-style-wrap"><div></div>
<div dir="ltr">The site says it does run on Mac. Did you download the correct version of AdwCleaner? </div><div dir="ltr"><br clear="none"></div><div dir="ltr">See also:</div><div dir="ltr"><span>7 Best Adware Removal Tools for Mac</span><br clear="none"></div><div dir="ltr"><a shape="rect" href="https://geekflare.com/adware-removal-for-mac" target="_blank" rel="noreferrer noopener">https://geekflare.com/adware-removal-for-mac</a><span><br clear="none"></span></div><div><br clear="none"></div><div>Anyway, the Malwarebytes site indicates you may have done all you can for your browsers on a Mac.<br clear="none"></div><div dir="ltr"><br clear="none"></div><div dir="ltr"><a shape="rect" href="https://www.malwarebytes.com/blog/news/2015/07/how-to-remove-adware-from-macs" target="_blank" rel="noreferrer noopener">https://www.malwarebytes.com/blog/news/2015/07/how-to-remove-adware-from-macs</a><br clear="none"></div><div><br clear="none"></div><div dir="ltr"> -- Bob Primak </div><div dir="ltr"><br clear="none"></div><div><br clear="none"></div><div><br clear="none"></div>
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On Wednesday, May 31, 2023 at 11:06:41 AM EDT, Alice Meade <alice.meade@icloud.com> wrote:
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<div><div id="yiv0712906892"><div>Unfortunately it doesn’t run on a Mac!!<div><br clear="none"><div id="yiv0712906892yqt42460" class="yiv0712906892yqt6489118170"><div><br clear="none"><blockquote type="cite"><div>On May 31, 2023, at 10:55 AM, Robert Primak <bobprimak@yahoo.com> wrote:</div><br clear="none" class="yiv0712906892Apple-interchange-newline"><div><div><div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px;" class="yiv0712906892ydpca70050dyahoo-style-wrap"><div></div>
<div dir="ltr">Before blowing away your Google Chrome Profile, I would try AdwCleaner from Malwarebytes.</div><div dir="ltr"><a shape="rect" href="https://www.malwarebytes.com/adwcleaner" target="_blank" rel="noreferrer noopener">https://www.malwarebytes.com/adwcleaner</a><br clear="none"></div><div><br clear="none"></div><div dir="ltr">This tool does different things fromthe MAlwarebytes virus scanner. </div><div dir="ltr"><br clear="none"></div><div dir="ltr">While it's great that MBAM (Malwarebytes) did find and treat 2 items, there could still have been changes made which are more specific to unwanted adware programs (PUP/PUM to antivirus companies).</div><div dir="ltr"><br clear="none"></div><div dir="ltr">AdwCleaner will scan for these additional unwanted changes to your browser and other system areas. It will remove more items, and reset some settings to make your Mac and your browsers as close to their original, clean condition as possible. Better, you won't use most of your personal bookmarks and many of your other personalizations.</div><div dir="ltr"><br clear="none"></div><div dir="ltr">If this isn't enough, go ahead and do a clean reinstall of your browsers. </div><div dir="ltr"><br clear="none"></div><div dir="ltr">-- Bob Primak </div><div dir="ltr"><br clear="none"></div><div><br clear="none"></div><div><br clear="none"></div><div><br clear="none"></div>
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On Wednesday, May 31, 2023 at 09:22:53 AM EDT, Alice Meade <alice.meade@icloud.com> wrote:
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<div><div id="yiv0712906892"><div>Yes, I requested a refund from Combo Cleaner. Their policy says they will do this but I haven’t heard back yet. I downloaded and ran Malwarebytes. It said it found 2 viruses and removed them but still the problem exists. Should I delete Chrome and reinstall and remove my old profile? I am happy to re-enter all my passwords, etc.<div><br clear="none"></div><div>Thanks!!</div><div>Alice</div><div><br clear="none"><div><br clear="none"><blockquote type="cite"><div>On May 31, 2023, at 7:39 AM, Robert Primak <bobprimak@yahoo.com> wrote:</div><br clear="none" class="yiv0712906892Apple-interchange-newline"><div><div><div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px;" class="yiv0712906892ydpe5bc72bcyahoo-style-wrap"><div></div>
<div dir="ltr">Out of curiosity, what caused you to opt for a paid Mac cleaning app when there are free apps which can do essentially the same things? </div><div dir="ltr"><br clear="none"></div><div dir="ltr">What you need is an adware detector with removal capabilities. That and a clean reinstall of the Chrome Browser on your Mac, including deleting the existing user profile. (Warning! This will delete all your History, saved Passwords and Autofill items, extensions, themes and settings!)</div><div dir="ltr"><br clear="none"></div><div dir="ltr">Malwarebytes is a good antivirus scanner, for Windows but also for Mac. The most famous (paid) Mac security suite is from Intego. There are others. For Mac, generally paid antivirus is better than free apps. </div><div dir="ltr"><br clear="none"></div><div dir="ltr">(Not the case for Windows, where Defender or Windows Security, which is built-in and already paid for with Windows, is perfectly adequate with maybe a second-opinion scanner (Malwarebytes Free) and an adware cleaner (AdwCleaner from Malwarebytes). Mac has no built-in antivirus features, but Mac DOES NEED antivirus protection!) </div><div dir="ltr"><br clear="none"></div><div dir="ltr">There is also a free browser guard plugin from Malwarebytes for Chrome. I believe this works on Mac as well as on Windows. You might avoid downloading and installing junkware which messes with your browser setup by using this add-on. </div><div dir="ltr"><br clear="none"></div><div dir="ltr">I don't own or use any Apple products or services, so what do I know? </div><div dir="ltr"><br clear="none"></div><div dir="ltr">-- Bob Primak</div><div dir="ltr"><br clear="none"></div>
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On Tuesday, May 30, 2023 at 06:50:04 PM EDT, Alice Meade <alice.meade@icloud.com> wrote:
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<div><div id="yiv0712906892"><div>Hi all,<div><br clear="none"></div><div>I am having problems with Google Chrome and Firefox on my Mac Book Air. Whenever I do a search, the search comes up in Microsoft Bing. Both Chrome and Firefox have Google set as the default search engine. Also, when I open a new tab in Chrome, there is a blank page with a search box in the middle!! I downloaded the trial version of Spy Hunter. Spy Hunter only found an old version of WhatsApp. Then I downloaded and paid for Combo Cleaner. Combo Cleaner says it is scanning my system, but it gets stuck at 20% saying it has found 6 threats so far!! But it doesn’t get any further than 20%!! Do you have any recommendations? Can I ask Combo Cleaner for a refund?</div><div><br clear="none"></div><div>Thanks,</div><div>Alice</div><div><br clear="none"></div><div><span id="yiv0712906892cid:XxA7S3kx0xSuTvFsLjkm"><Screenshot 2023-05-30 at 3.44.19 PM.png></span></div></div></div>===============================================<div id="yiv0712906892yqtfd93596" class="yiv0712906892yqt4056032015"><br clear="none">::The Lexington Computer and Technology Group Mailing List::<br clear="none">Reply goes to sender only; Reply All to send to list.<br clear="none">Send to the list: <a shape="rect" ymailto="mailto:LCTG@lists.toku.us" href="mailto:LCTG@lists.toku.us" target="_blank" rel="noreferrer noopener">LCTG@lists.toku.us</a> Message archives: <a shape="rect" href="http://lists.toku.us/pipermail/lctg-toku.us/" target="_blank" rel="noreferrer noopener">http://lists.toku.us/pipermail/lctg-toku.us/</a><br clear="none">To subscribe: email <a shape="rect" ymailto="mailto:lctg-subscribe@toku.us" href="mailto:lctg-subscribe@toku.us" target="_blank" rel="noreferrer noopener">lctg-subscribe@toku.us</a> To unsubscribe: email <a shape="rect" ymailto="mailto:lctg-unsubscribe@toku.us" href="mailto:lctg-unsubscribe@toku.us" target="_blank" rel="noreferrer noopener">lctg-unsubscribe@toku.us</a><br clear="none">Future and Past meeting information: <a shape="rect" href="http://lctg.toku.us/" target="_blank" rel="noreferrer noopener">http://LCTG.toku.us</a><br clear="none">List information: <a shape="rect" href="http://lists.toku.us/listinfo.cgi/lctg-toku.us" target="_blank" rel="noreferrer noopener">http://lists.toku.us/listinfo.cgi/lctg-toku.us</a><br clear="none">This message was sent to <a shape="rect" ymailto="mailto:bobprimak@yahoo.com." href="mailto:bobprimak@yahoo.com." target="_blank" rel="noreferrer noopener">bobprimak@yahoo.com.</a><br clear="none">Set your list options: <a shape="rect" href="http://lists.toku.us/options.cgi/lctg-toku.us/bobprimak@yahoo.com" target="_blank" rel="noreferrer noopener">http://lists.toku.us/options.cgi/lctg-toku.us/bobprimak@yahoo.com</a></div><br clear="none"></div>
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