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<div dir="ltr" data-setdir="false">The lack of 2FA for Eversource accounts does not inspire confidence. Except for communities with electricity aggregation, we really have few if any good alternatives. (And I have a beef with the company Waltham has chosen as its "supplier". Which still does not affect delivery and billing. The online accounts fall under the category of billing.) </div><div dir="ltr" data-setdir="false"><br></div><div dir="ltr" data-setdir="false">-- Bob Primak </div><div dir="ltr" data-setdir="false"><br></div><div><br></div>
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On Tuesday, August 29, 2023 at 07:36:01 PM EDT, Smita Desai <smitausa@gmail.com> wrote:
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<div><div id="ydp7254aad4yiv7395305433"><div>Well, if you trust Eversource disclosure. They are so primitive that they have not yet implemented multi-factor authentication for customer .<div><br clear="none"></div><div>Smita Desai </div><div><br clear="none" id="ydp7254aad4yiv7395305433lineBreakAtBeginningOfSignature"><div dir="ltr">Sent from my iPad</div><div dir="ltr"><div id="ydp7254aad4yiv7395305433yqtfd82207" class="ydp7254aad4yiv7395305433yqt7713145806"><br clear="none"><blockquote type="cite">On Aug 29, 2023, at 7:23 PM, Robert Primak <bobprimak@yahoo.com> wrote:<br clear="none"><br clear="none"></blockquote></div></div><div id="ydp7254aad4yiv7395305433yqtfd69669" class="ydp7254aad4yiv7395305433yqt7713145806"><blockquote type="cite"><div dir="ltr"><div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px;" class="ydp7254aad4yiv7395305433ydpb485ac8fyahoo-style-wrap"><div></div>
<div dir="ltr">Yeah, I got this notice in my email last week. I'm not too concerned, as it does not appear that financial or credit card data were involved. But if you use their online account, changing your password would be wise.</div><div dir="ltr"><br clear="none"></div><div dir="ltr">However, if the breach involved an outside vendor with access to the server side of their network (not necessarily the case here) nothing we could do on our (client) side would improve the security of our accounts. In such a case, the Company (Eversource in this case) would have to improve their security practices and vendor policies. </div><div dir="ltr"><br clear="none"></div><div dir="ltr">For the record, the breach happened May 31, 2023. So if you were going to be damaged by this breach, the damages have already occurred. On June 15, 2023 a second breach happened. Both breaches were orchestrated by a Russian-speaking organization, and were directed at Microsoft's Azure Cloud infrastructure. Eversource and its customers were apparently not the primary targets. </div><div dir="ltr"><br clear="none"></div><div dir="ltr"><a shape="rect" href="https://en.wikipedia.org/wiki/MOVEit" target="_blank" rel="noreferrer noopener">https://en.wikipedia.org/wiki/MOVEit</a> <br clear="none"></div><div><br clear="none"></div><div dir="ltr">-- Bob Primak </div><div dir="ltr"><br clear="none"></div>
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On Tuesday, August 29, 2023 at 06:51:46 PM EDT, Smita Desai via LCTG <lctg@lists.toku.us> wrote:
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<div><div id="ydp7254aad4yiv7395305433"><div>Eversource breach - please change account password ASAP. <div><br clear="none"></div><div>Smita Desai <br clear="none"><div><br clear="none"><div dir="ltr">Sent from my iPhone</div><div dir="ltr"><br clear="none">Begin forwarded message:<br clear="none"><br clear="none"></div><blockquote type="cite"><div dir="ltr"></div></blockquote><blockquote type="cite"><div dir="ltr"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="border-collapse: collapse;"><tbody><tr><td colspan="1" rowspan="1" valign="top" style="border-collapse:collapse;background-color:#E1E1E1;" class="ydp7254aad4yiv7395305433outer">
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<a shape="rect" href="https://my.eversource.com/NDQ2LVRETS03NDEAAAGN4mfioFYEHuVZd-X0Mhh4frT2_djdVfBm0AkyQ2x0bvJ6RgJwWs0x84WIUqPHAk2X7oVh47Q=" target="_blank" rel="noreferrer noopener"><img src="https://page.eversource.com/rs/446-TDM-741/images/03272017_eversource_Logo.png" alt="Eversource- there when you need us" style="width: 160px; max-width: 600px;" data-inlineimagemanipulating="true" class=""></a>
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The security of our customers’ information is of paramount importance to us. We recently learned that one of our vendors was among the companies that experienced a data breach incident directly related to the MOVEit data transfer software vulnerability hack that has affected many other companies globally. The vendor, CLEAResult, is contracted to provide services to energy efficiency programs for utilities in Massachusetts, including Eversource. Some of your information was contained in the CLEAResult files, such as your name, address, contact information and utility account and usage information. Your personal information such as your Social Security number or financial account number was NOT involved in this incident.
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We are reaching out to let you know what happened and provide information on steps you can take to protect yourself.
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What happened?
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CLEAResult has advised Eversource that the data incident was directly related to the MOVEit vulnerability exploited by an unauthorized actor. Some file copies were taken from CLEAResult’s systems. CLEAResult has advised us that they moved quickly to take appropriate security measures to fix this vulnerability, are completing their investigation into this incident and complying with all laws. We remain in close contact with CLEAResult.
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What actions can I take to protect myself?
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We urge you to monitor your account for unusual activity and use
<span style="color:#109ed8;"><a shape="rect" id="ydp7254aad4yiv7395305433" href="https://my.eversource.com/NDQ2LVRETS03NDEAAAGN4mfioAMVK2Wr_EypZUm273qn7QV61NII6-zYjO2hQUF_-UZMyKEa9gyrQKoJhYDcklef5IQ=" style="color:#109ed8;" target="_blank" rel="noreferrer noopener">these tips</a></span> to help you spot potential scam attempts. If you suspect unusual activity, please
<span style="color:#109ed8;"><a shape="rect" id="ydp7254aad4yiv7395305433" href="https://my.eversource.com/NDQ2LVRETS03NDEAAAGN4mfioD7feV4Rh2gjvbwAbnY2w5bFiOSIhSAcw38uOgzyd2IOp-JsgZlhOT399Koq7oKEmgM=" style="color:#109ed8;" target="_blank" rel="noreferrer noopener">contact us</a></span>.
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We share your concern about this data breach, and we will continue to make information security a top priority. We are proactively taking additional security measures to ensure the protection of your information and utility accounts.
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We’re honored to serve you and take that responsibility seriously.
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