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<p><font size="5">Peter,</font></p>
<p><font size="5">1. <font size="6">FIRST, Try running malwarebytes
in Windows Safe Mode. You'll likely need your bitlocker
recovery code to get in to safe mode.</font></font></p>
<p><font size="6">Running virus removal tools in Windows safe mode
is a good idea. Safe mode is a diagnostic mode of operation in
Windows that starts the system with a minimal set of drivers and
services.<br>
</font></p>
<p><font size="6">This mode is useful for troubleshooting and
removing malware, as it prevents most malware from running and
interfering with the removal process .<br>
</font></p>
<p><font size="5"><a moz-do-not-send="true"
href="https://support.microsoft.com/en-us/windows/advanced-startup-options-including-safe-mode-b90e7808-80b5-a291-d4b8-1a1af602b617">Running
Windows in Safe Mode.</a><br>
</font></p>
<h1 style="--tw-border-spacing-x: 0; --tw-border-spacing-y: 0;
--tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0;
--tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1;
--tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ;
--tw-scroll-snap-strictness: proximity; --tw-ordinal: ;
--tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing:
; --tw-numeric-fraction: ; --tw-ring-inset: ;
--tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff;
--tw-ring-color: rgb(59 130 246 / .5); --tw-ring-offset-shadow: 0
0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000;
--tw-shadow-colored: 0 0 #0000; --tw-blur: ; --tw-brightness: ;
--tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert:
; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ;
--tw-backdrop-blur: ; --tw-backdrop-brightness: ;
--tw-backdrop-contrast: ; --tw-backdrop-grayscale: ;
--tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ;
--tw-backdrop-opacity: ; --tw-backdrop-saturate: ;
--tw-backdrop-sepia: ; box-sizing: border-box; margin: 0px 0px
20px; font-size: 32px; font-family: Inter, "Source Sans
Pro", sans-serif; font-weight: 400; line-height: 30px; color:
rgb(51, 51, 51); border: none; background-color: rgb(255, 255,
255); padding: 0px; font-style: normal; font-variant-ligatures:
normal; font-variant-caps: normal; letter-spacing: normal;
orphans: 2; text-align: start; text-indent: 0px; text-transform:
none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width:
0px; white-space: normal; text-decoration-thickness: initial;
text-decoration-style: initial; text-decoration-color: initial;">2.
<a moz-do-not-send="true"
href="https://support.norton.com/sp/en/us/threat-removal-solutions/current/solutions/kb20100824120155EN?inid=hho_supp_htm_trs-cur-retail-topfaq-01-kb20100824120155EN">Norton
Power Eraser - Free virus and malware removal tool for Windows</a></h1>
<h3 class="c--card-micro-block__title" style="--tw-border-spacing-x:
0; --tw-border-spacing-y: 0; --tw-translate-x: 0;
--tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y:
0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ;
--tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity;
--tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ;
--tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset:
; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff;
--tw-ring-color: rgb(59 130 246 / .5); --tw-ring-offset-shadow: 0
0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000;
--tw-shadow-colored: 0 0 #0000; --tw-blur: ; --tw-brightness: ;
--tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert:
; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ;
--tw-backdrop-blur: ; --tw-backdrop-brightness: ;
--tw-backdrop-contrast: ; --tw-backdrop-grayscale: ;
--tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ;
--tw-backdrop-opacity: ; --tw-backdrop-saturate: ;
--tw-backdrop-sepia: ; box-sizing: border-box; background-repeat:
no-repeat; font-weight: normal; margin: 0px 0px 0.625rem;
font-family: SophosSans-SemiBold, Arial, Helvetica, sans-serif;
font-size: 1.5rem; line-height: 1.33333; color: rgb(0, 0, 0);
font-style: normal; font-variant-ligatures: normal;
font-variant-caps: normal; letter-spacing: normal; orphans: 2;
text-align: left; text-indent: 0px; text-transform: none; widows:
2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space:
normal; background-color: rgb(255, 255, 255);
text-decoration-thickness: initial; text-decoration-style:
initial; text-decoration-color: initial;">3. <a
moz-do-not-send="true"
href="https://www.sophos.com/en-us/free-tools/virus-removal-tool">Free
Virus Removal with Sophos Scan & Clean</a></h3>
<h3 class="c--card-micro-block__title" style="--tw-border-spacing-x:
0; --tw-border-spacing-y: 0; --tw-translate-x: 0;
--tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y:
0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ;
--tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity;
--tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ;
--tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset:
; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff;
--tw-ring-color: rgb(59 130 246 / .5); --tw-ring-offset-shadow: 0
0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000;
--tw-shadow-colored: 0 0 #0000; --tw-blur: ; --tw-brightness: ;
--tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert:
; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ;
--tw-backdrop-blur: ; --tw-backdrop-brightness: ;
--tw-backdrop-contrast: ; --tw-backdrop-grayscale: ;
--tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ;
--tw-backdrop-opacity: ; --tw-backdrop-saturate: ;
--tw-backdrop-sepia: ; box-sizing: border-box; background-repeat:
no-repeat; font-weight: normal; margin: 0px 0px 0.625rem;
font-family: SophosSans-SemiBold, Arial, Helvetica, sans-serif;
font-size: 1.5rem; line-height: 1.33333; color: rgb(0, 0, 0);
font-style: normal; font-variant-ligatures: normal;
font-variant-caps: normal; letter-spacing: normal; orphans: 2;
text-align: left; text-indent: 0px; text-transform: none; widows:
2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space:
normal; background-color: rgb(255, 255, 255);
text-decoration-thickness: initial; text-decoration-style:
initial; text-decoration-color: initial;"><b>4. </b><a
moz-do-not-send="true"
href="https://www.kaspersky.com/downloads/free-virus-removal-tool">Kaspersky
Virus Removal Tool application</a></h3>
<p><font size="6">5. <a moz-do-not-send="true"
href="https://www.f-secure.com/en/online-scanner">f-secure
virus removal tool</a><br>
</font></p>
<p><font size="6">6. <a moz-do-not-send="true"
href="https://www.avast.com/c-malware-removal-tool">Avast Free
Malware Scanner and Removal Tool</a><br>
</font></p>
<p><br>
</p>
<p><br>
</p>
<p><br>
</p>
<div class="moz-cite-prefix">On 11/10/2023 3:59 PM, Peter Albin via
LCTG wrote:<br>
</div>
<blockquote type="cite"
cite="mid:65430058-707C-4147-903F-FAC92182D427@yahoo.com">
<meta http-equiv="content-type" content="text/html; charset=UTF-8">
I’m reluctant to suggest major surgery and I hope someone has a
good idea
<div><br>
</div>
<div>A middle ground might be reinstalling the OS. There are tools
from Microsoft and perhaps your computer vendor to help. Wait to
see if there are any other options before going down this road.<br>
<div><br id="lineBreakAtBeginningOfSignature">
<div dir="ltr">Peter</div>
<div dir="ltr"><br>
<blockquote type="cite">On Nov 10, 2023, at 3:47 PM, John
Rudy via LCTG <a class="moz-txt-link-rfc2396E"
href="mailto:lctg@lists.toku.us" moz-do-not-send="true"><lctg@lists.toku.us></a>
wrote:<br>
<br>
</blockquote>
</div>
<blockquote type="cite">
<div dir="ltr">
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charset=UTF-8">
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(filtered medium)">
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<div class="WordSection1">
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif">They
are back, so Malware Bytes didn’t do it.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1
1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Adam Broun <a
class="moz-txt-link-rfc2396E"
href="mailto:abroun@gmail.com"
moz-do-not-send="true"><abroun@gmail.com></a>
<br>
<b>Sent:</b> Friday, November 10, 2023 3:39 PM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated
moz-txt-link-freetext"
href="mailto:jjrudy1@comcast.net"
moz-do-not-send="true">jjrudy1@comcast.net</a><br>
<b>Cc:</b> Lex Computer Group <a
class="moz-txt-link-rfc2396E"
href="mailto:lctg@lists.toku.us"
moz-do-not-send="true"><lctg@lists.toku.us></a><br>
<b>Subject:</b> Re: [Lex Computer & Tech
Group/LCTG] an issue<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Check the home page settings in
your browser. My guess is a script got triggered that
put something funky in there. And try running the
inbuilt Windows virus scan.<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><br>
<br>
<o:p></o:p></p>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal">On Nov 10, 2023, at 15:27,
John Rudy via LCTG <<a
href="mailto:lctg@lists.toku.us"
moz-do-not-send="true"
class="moz-txt-link-freetext">lctg@lists.toku.us</a>>
wrote:<o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif">Starting
this morning I began to receive these
messages. I assumed that they were a scam
and I do not believe I have McAfee on my
system. I have not clicked on either t</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif">the
Yes or No Thanks. But they are covering
things up and I seem unable to get rid of
them.</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif">I
did close down mail and rebooted, but they
are back. Any thoughts?</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif"><image002.png></span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif">John
Rudy</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif">781-861-0402</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif">781-718-8334
cell</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif">13
Hawthorne Lane</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif">Bedford
MA</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif"><a
href="mailto:jjrudy1@comcast.net"
moz-do-not-send="true"
class="moz-txt-link-freetext">jjrudy1@comcast.net</a></span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><image001.png><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<p class="MsoNormal"><span
style="font-size:9.0pt;font-family:"Helvetica",sans-serif">===============================================<br>
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<pre class="moz-quote-pre" wrap="">===============================================
::The Lexington Computer and Technology Group Mailing List::
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