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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Michael Harris & Laura Kurland.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>I had the identical problem with a Netgear range extender model Nighthawk AC3000 WIFI Mesh Extender (EX8000).<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>I was using a Netgear Nighthawk router..<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>The disconnect issue was NOT solved with firmware updates of the router and the extender, and the extender proved useless.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Bob Eckert<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'><a href="mailto:roberteckert@verizon.net">roberteckert@verizon.net</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Cell: 781-336-7377<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> LCTG <lctg-bounces+roberteckert=verizon.net@lists.toku.us> <b>On Behalf Of </b>Michael Harris via LCTG<br><b>Sent:</b> Monday, January 01, 2024 6:58 PM<br><b>To:</b> Lex Computer Group <LCTG@lists.toku.us><br><b>Subject:</b> [Lex Computer & Tech Group/LCTG] Seeking advice on wi-fi problem<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'>Hello and HNY to all!</span></b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'>We have a RCN setup, installed several years ago and all owned by RCN (uh, Astound):</span></b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'>* Arris modem, model TM722G.</span></b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'>* Actiontec MoCA adapter, model ECB2500C.</span></b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'>* Netgear dual band wireless router, model WNDR4300.</span></b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'>But the wi-fi signal doesn't reach parts of our house. So we just bought a Netgear Nighthawk X4 Wi-fi Mesh Extender. When it's installed, the wi-fi signal strength is great -- but internet connectivity eventually disappears everywhere, and only returns when the extender is unplugged.</span></b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p></div><p class=MsoNormal><b>S</b><span class=gmaildefault><b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'>O</span></b></span><b>:</b><o:p></o:p></p><div><div><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'>-- Could the Nighthawk extender be incompatible with our router?</span></b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'>-- Should we use a different extender? If so, what make/model?</span></b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'>-- Should we be getting an extender from RCN? </span></b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'>-- Is part of the problem that our RCN setup needs upgrading?</span></b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'> (one reason we rent the setup is that we want to be able to upgrade easily)</span></b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'>-- Other comments?</span></b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'>Thanks in advance for your sage advice,</span></b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'>-- Michael Harris & Laura Kurland</span></b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p></div></div></div></div></body></html>