<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">What was the solution?<br id="lineBreakAtBeginningOfSignature"><div dir="ltr">Peter </div><div dir="ltr"><br><blockquote type="cite">On Feb 13, 2024, at 6:12 PM, George Gamota via LCTG <lctg@lists.toku.us> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="Generator" content="Microsoft Word 15 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
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</o:shapelayout></xml><![endif]--><div class="WordSection1"><p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">I finally got to speak to a human after 1 hour and 52 minutes. He resolved my issue<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">George<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">FWIW<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">I have been on hold by GOOGLE to get a human to help me for 57 minutes. I got it by calling 650 253 0000.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">Will let everyone know if I do get a human.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">George<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:18.0pt;color:#1F497D"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b>From:</b> Robert Primak <bobprimak@yahoo.com> <br><b>Sent:</b> Tuesday, February 13, 2024 3:28 PM<br><b>To:</b> George Gamota <ggamota@stma-llc.com>; palbin24@yahoo.com<br><b>Cc:</b> Lexington Computer Group New Address Distribution <lctg@lists.toku.us><br><b>Subject:</b> Re: [Lex Computer & Tech Group/LCTG] Google customer service telephone<o:p></o:p></p></div></div><p class="MsoNormal"><o:p> </o:p></p><div><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica Neue"">As per Bob Eckert and my replies about this topic:</span><span style="font-size:10.0pt;font-family:"Helvetica Neue""><o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue""><o:p> </o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica Neue"">Google has for a few years now required certain types of security protocols for applications accessing their services. If an application does not support these protocols, it must be set up with an App Password. You have to have two-factor authentication for your Google sign-in to create an App Password. Your password alone will not get you into your Google Account if you have set up any App Passwords.</span><span style="font-size:10.0pt;font-family:"Helvetica Neue""><o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue""><o:p> </o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica Neue"">For just logging in, Google may also require everyone now to use 2 Factor Authentication. I have to have my cell phone ready any time I want to log into Google services from my computers or netbook. </span><span style="font-size:10.0pt;font-family:"Helvetica Neue""><o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue""><o:p> </o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica Neue"">Your password obviously still works, so resetting it would not by itself clear up this issue. My Android phone does log in to Google services automatically if I have logged into my phone. iPhones may require a password in addition to being logged into your phone. The phone itself in either case is considered a second login factor. </span><span style="font-size:10.0pt;font-family:"Helvetica Neue""><o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue""><o:p> </o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica Neue"">I am not aware of any telephone support for Google. They do have a help forum. On a device where you can log in, try:</span><span style="font-size:10.0pt;font-family:"Helvetica Neue""><o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica Neue""><a href="https://support.google.com/accounts/community" target="_blank">https://support.google.com/accounts/community</a></span><span style="font-size:10.0pt;font-family:"Helvetica Neue""><o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue""><o:p> </o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica Neue"">Another placxe to stsart with Google Account login issues is here:</span><span style="font-size:10.0pt;font-family:"Helvetica Neue""><o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue""><a href="https://support.google.com/accounts/?hl=en#topic=3382255" target="_blank"><span style="font-size:12.0pt">https://support.google.com/accounts/?hl=en#topic=3382255</span></a><o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue""><o:p> </o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue""><o:p> </o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica Neue"">-- Bob Primak </span><span style="font-size:10.0pt;font-family:"Helvetica Neue""><o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue""><o:p> </o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue""><o:p> </o:p></span></p></div></div><div id="yahoo_quoted_7894903892"><div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A">On Monday, February 12, 2024 at 07:51:11 PM EST, Peter Albin via LCTG <<a href="mailto:lctg@lists.toku.us">lctg@lists.toku.us</a>> wrote: <o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A"><o:p> </o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A"><o:p> </o:p></span></p></div><div><div id="yiv3779734411"><div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A">Do you log out of Google on your phone? If not, the password might have changed and you are in a “session “ with an old password.<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A"><o:p> </o:p></span></p></div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A">Does Google have a “forgot password “ link?<o:p></o:p></span></p><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A">You may be able to use that if it exists <o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A"><o:p> </o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A">Alternatively can you change the password from your iPhone?<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A"><o:p> </o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A">Also, here’s a link that might help <o:p></o:p></span></p></div><div><div><div><table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="300" style="width:225.0pt;background:#E9E9EB;border-collapse:collapse"><tbody><tr><td style="padding:0in 0in 0in 0in"><table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="300" style="width:225.0pt;background:#E9E9EB"><tbody><tr><td style="padding:6.0pt 0in 6.0pt 0in"><div style="margin-left:12.0pt;margin-right:12.0pt;max-width:100%;overflow:hidden"><p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black"><a href="https://support.google.com/accounts/answer/41078?hl=en&co=GENIE.Platform%3DDesktop" target="_blank"><span style="color:black;text-decoration:none">Change or reset your password - Computer - Google Account Help</span></a></span><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif"><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Helvetica",sans-serif;color:black"><a href="https://support.google.com/accounts/answer/41078?hl=en&co=GENIE.Platform%3DDesktop" target="_blank"><span style="color:#A2A2A9;text-decoration:none">support.google.com</span></a></span><span style="font-size:8.5pt;font-family:"Helvetica",sans-serif"><o:p></o:p></span></p></div></td><td width="36" style="width:27.0pt;padding:4.5pt 9.0pt 4.5pt 0in"><p class="MsoNormal"><span style="color:black"><a href="https://support.google.com/accounts/answer/41078?hl=en&co=GENIE.Platform%3DDesktop" target="_blank"><span style="font-family:"Helvetica",sans-serif;text-decoration:none"><div><image002.png></div></span></a></span><span style="font-family:"Helvetica",sans-serif"><o:p></o:p></span></p></td></tr></tbody></table></td></tr></tbody></table></div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A"><o:p> </o:p></span></p></div></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A"><o:p> </o:p></span></p><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A">Peter<o:p></o:p></span></p></div><div id="yiv3779734411yqt56014"><div><p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A"><o:p> </o:p></span></p><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A">On Feb 12, 2024, at 7:21 PM, George Gamota via LCTG <<a href="mailto:lctg@lists.toku.us">lctg@lists.toku.us</a>> wrote:<o:p></o:p></span></p></blockquote></div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#26282A"></span><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A"><o:p></o:p></span></p></div></blockquote></div></div></div><div id="yiv3779734411yqt00517"><div><div><p class="yiv3779734411msonormal"><span style="font-size:12.0pt;font-family:"Helvetica Neue";color:#1F497D">Guys</span><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A"><o:p></o:p></span></p><p class="yiv3779734411msonormal"><span style="font-size:12.0pt;font-family:"Helvetica Neue";color:#1F497D">I am going nuts trying to retrieve my Google account on my PC. I can get it on my iPhone and can see the password, but the password does not work on my PC.</span><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A"><o:p></o:p></span></p><p class="yiv3779734411msonormal"><span style="font-size:12.0pt;font-family:"Helvetica Neue";color:#1F497D">I have been trying literally for days with no luck.</span><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A"><o:p></o:p></span></p><p class="yiv3779734411msonormal"><span style="font-size:12.0pt;font-family:"Helvetica Neue";color:#1F497D">Does anybody have a telephone number for Google customer service?</span><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A"><o:p></o:p></span></p><p class="yiv3779734411msonormal"><span style="font-size:12.0pt;font-family:"Helvetica Neue";color:#1F497D">George</span><span style="font-size:12.0pt;font-family:"New serif";color:black">.</span><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A"><o:p></o:p></span></p></div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A">===============================================<br>::The Lexington Computer and Technology Group Mailing List::<br>Reply goes to sender only; Reply All to send to list.<br>Send to the list: <a href="mailto:LCTG@lists.toku.us">LCTG@lists.toku.us</a> Message archives: <a href="http://lists.toku.us/pipermail/lctg-toku.us/">http://lists.toku.us/pipermail/lctg-toku.us/</a><br>To subscribe: email <a href="mailto:lctg-subscribe@toku.us">lctg-subscribe@toku.us</a> To unsubscribe: email <a href="mailto:lctg-unsubscribe@toku.us">lctg-unsubscribe@toku.us</a><br>Future and Past meeting information: <a href="http://LCTG.toku.us">http://LCTG.toku.us</a><br>List information: <a href="http://lists.toku.us/listinfo.cgi/lctg-toku.us">http://lists.toku.us/listinfo.cgi/lctg-toku.us</a><br>This message was sent to <a href="mailto:palbin24@yahoo.com">palbin24@yahoo.com</a>.<br>Set your list options: <a href="http://lists.toku.us/options.cgi/lctg-toku.us/palbin24@yahoo.com">http://lists.toku.us/options.cgi/lctg-toku.us/palbin24@yahoo.com</a><o:p></o:p></span></p></div></div></div><div id="yqt58649"><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:#26282A">===============================================<br>::The Lexington Computer and Technology Group Mailing List::<br>Reply goes to sender only; Reply All to send to list.<br>Send to the list: <a href="mailto:LCTG@lists.toku.us">LCTG@lists.toku.us</a> Message archives: <a href="http://lists.toku.us/pipermail/lctg-toku.us/" target="_blank">http://lists.toku.us/pipermail/lctg-toku.us/</a><br>To subscribe: email <a href="mailto:lctg-subscribe@toku.us">lctg-subscribe@toku.us</a> To unsubscribe: email <a href="mailto:lctg-unsubscribe@toku.us">lctg-unsubscribe@toku.us</a><br>Future and Past meeting information: <a href="http://LCTG.toku.us" target="_blank">http://LCTG.toku.us</a><br>List information: <a href="http://lists.toku.us/listinfo.cgi/lctg-toku.us" target="_blank">http://lists.toku.us/listinfo.cgi/lctg-toku.us</a><br>This message was sent to <a href="mailto:bobprimak@yahoo.com.">bobprimak@yahoo.com.</a><br>Set your list options: <a href="http://lists.toku.us/options.cgi/lctg-toku.us/bobprimak@yahoo.com" target="_blank">http://lists.toku.us/options.cgi/lctg-toku.us/bobprimak@yahoo.com</a><o:p></o:p></span></p></div></div></div></div></div><div><Untitled attachment 00308.txt></div></div></blockquote></body></html>