<html><head>
<style id="css_styles">
blockquote.cite { margin-left: 5px; margin-right: 0px; padding-left: 10px; padding-right:0px; border-left: 1px solid #cccccc }
blockquote.cite2 {margin-left: 5px; margin-right: 0px; padding-left: 10px; padding-right:0px; border-left: 1px solid #cccccc; margin-top: 3px; padding-top: 0px; }
a img { border: 0px; }
table { border-collapse: collapse; }
li[style='text-align: center;'], li[style='text-align: center; '], li[style='text-align: right;'], li[style='text-align: right; '] { list-style-position: inside;}
body { font-family: Calibri; font-size: 11pt; }
.quote { margin-left: 1em; margin-right: 1em; border-left: 5px #ebebeb solid; padding-left: 0.3em; }
</style>
</head>
<body>Hi,<div><br /></div><div>I'm hoping someone on this list can provide a solution for an odd problem my brother is having with gmail and Firefox.</div><div><br /></div><div>He uses Firefox as his main browser and has been accessing gmail through Firefox. After a Firefox update a few days ago, he tried to log into his gmail account. On Firefox, his password kept being rejected as the wrong password and none of the password reset mechanisms worked for him. </div><div><br /></div><div>We then got on a Zoom together. <span>He used Edge to access gmail which he was able to do without a problem. He then reset his password using gmail. After the reset, he logged into gmail again using the new password on Edge. That worked fine. He can also access his gmail account on his phone. However, when he went back to gmail on Firefox, gmail would not accept his new password. He cleared cookies and site data and temporary cached files and pages. That didn't help. Firefox still rejected his password. </span></div><div><span><br /></span></div><div><span>I don't think his account has been taken over as he reset his gmail password via Edge and then used the new password on Edge. Google propagated the new password to the gmail app on his phone and he's still reading email there.</span></div><div><span><br /></span></div><div>My brother is comfortable with Firefox and would like to keep using it.</div><div><span><br /></span></div><div><span>The only thing I can think of at this point is to suggest he uninstall and reinstall Firefox. I don't have any great hope that will work, but maybe it's worth a try? He exported his bookmarks, so he won't lose them. </span></div><div><span><br /></span></div><div>If you have any suggestions, I'd greatly appreciate it if you would let me know. </div><div><br /></div><div>Thank you,</div><div>Harriet</div><div><br /></div><div>Harriet J. Cohen</div><div>29 Fairland Street</div><div>Lexington, MA 02421</div></body></html>