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<body><div>I contacted Microsoft Support. The tech was useless. He tried what I tried and also uninstalling the audio drivers followed by a reboot. Nothing worked. He then dropped off the line, with my laptop still connected to the Microsoft Quick Assist program. I rebooted. </div><div><span><br /></span></div><div><span>When the system rebooted. I couldn't use my bluetooth keyboard or mouse. It took a while to figure out that the tech had set my bluetooth to "off" before dropping me. </span></div><div><br /></div><div>I let Norton update my drivers, so I suspected a driver issue. Fortunately, Norton created a system restore point before the driver update. I went back to the earliest Norton restore point and restored. That seems to have solved the problem. </div><div><br /></div><div>So much for Norton and driver updates. And for Microsoft tech support. And a reminder to </div><div><br /></div><div>Thought I would send this along in case this happens to someone else. </div><div><br /></div><div>Harriet</div>
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<div>------ Original Message ------</div>
<div>From "Harriet J. Cohen" <<a href="mailto:cohen@fairland.com">cohen@fairland.com</a>></div>
<div>To "<a href="mailto:LCTG@lists.toku.us">LCTG@lists.toku.us</a>" <<a href="mailto:LCTG@lists.toku.us">LCTG@lists.toku.us</a>></div>
<div>Date 9/22/2025 11:15:51 AM</div>
<div>Subject Audio problems</div></div><div><br /></div>
<div id="xd02d5183a998471">Hi,<div><br /></div><div>I've lost audio, both input and output, on my Windows 11 laptop, possibly due to a driver update. When I plug in a USB headset, Windows see the USB microphone but not the USB speaker. Here's what I've done to try to solve the problem:</div><div><ul style="list-style-type: square;"><li>Rebooted</li><li>Run the Microsoft troubleshooter. It couldn't solve the problem</li><li>Used the Device Manager to update all audio drivers. In each case, Device Manager reports, "The best drivers for your device are already installed."</li></ul></div><blockquote style="margin: 0 0 0 40px; border: none; padding: 0px;"><blockquote style="margin: 0 0 0 40px; border: none; padding: 0px;"><div><div><img src="cid:em80a1636e-4ff5-4c82-895d-6cd266f6ebe0@668dadbc.com" border="0" /></div></div></blockquote></blockquote><div><br /></div><div>I'd appreciate any suggestions for getting my audio back.</div><div><br /></div><div>Thank you,</div><div>Harriet</div><div><br /></div></div></body></html>