[Lex Computer & Tech Group/LCTG] FW: SecureVideo - Mac: Exclamation mark in orange triangle - Enable camera access

Fri Jul 31 19:47:01 PDT 2020

Another Mac article

John Rudy

781-861-0402

781-718-8334 (cell)

20 Heritage Drive

Lexington, MA  02420

From: Judith Mir <judithmir at me.com> 
Sent: Friday, July 31, 2020 10:17 PM
To: john Rudy <jjrudy1 at comcast.net>
Cc: Judith Mir <judithmir at me.com>
Subject: SecureVideo - Mac: Exclamation mark in orange triangle - Enable
camera access

https://hub.securevideo.com/Knowledge/Details/331

Mac: Exclamation mark in orange triangle - Enable camera access

Support Center > Troubleshooting Audio/Video Issues 

Published 02/11/2020 at 5:56am UTC

Page viewed 2244 times

Symptom

macOS Catalina prevents the camera from being used until permission is given
specifically for the app (such as the Zoom app). This is requested the first
time you join a Zoom session: 

You may also be interested in these articles:

*	Mac: Exclamation mark in orange triangle - Enable microphone access
*	Zoom: exclamation point in triangle - enabling screensharing
permissions

Possible Causes

If you clicked "Don't Allow" or close Zoom without granting this permission,
then you will see an exclamation point inside of a triangle next to the
audio options when the Zoom window opens. Attempting to join audio will
throw the error message: 

Enable camera access for Zoom under Security & Privacy in System Preferences

Resolution

*	During a session
*	Outside of a session

During a session

1. If you are in a session and recieved the above error, click on the
videocamera icon and then, on the message that appears, click on "Go to
Settings".

2. This will open your System Preferences in a new window. It should
automatically open to the "Security & Privacy" section, and the "Privacy"
tab, with the "Camera" category selected. Click on the lock symbol in the
lower left hand corner to make changes. 

3. You will be prompted to enter the password for your computer. (The same
password you use when you boot up your computer.) Then click "Unlock".

4. Once the preferences are unlocked, click on the checkbox next to "zoom.us
<http://zoom.us> ". A prompt will appear to let you know that this setting
will not be able to take effect you quit Zoom. Let the other person/people
in your session know that you'll be right back, and then click "Quit Now".

*	If you're the host of the session, be sure to click "Leave now", and
NOT "End meeting for all". This will allow you to leave without forcing
anyone else to have to reconnect.

5. Click on the lock symbol again to save your changes. 

6. Re-enter your session. You can now use your camera. 

Outside of a session

1. Click on the Apple icon in the upper left hand corner of your computer's
screen, and select "System Preferences".

2. In the window that appears, click on "Security & Privacy". 

3. Scroll down the list on the left-hand side and select "Camera". Then
click on the lock symbol in the lower left hand corner to make changes. 

4. You will be prompted to enter the password for your computer. (The same
password you use when you boot up your computer.) Then click "Unlock".

5. Once the preferences are unlocked, click on the checkbox next to "zoom.us
<http://zoom.us> ", and then the lock symbol to save changes. You will now
be able to use your camera n your next session. 

This article was last reviewed by our Support team on February 10, 2020.

Judith Mir

11 Longwood Avenue Apt 301

Brookline, MA 02446

617-610-0271

Email:

judithmir at me.com <mailto:judithmir at me.com> 

Web site:

www.judithmir.com <http://www.judithmir.com> 

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