[Lex Computer & Tech Group/LCTG] another use for AI

[Elaine]

Close to my years. BS 1960, MS 1963. U of Michigan had one of the top
departments, along with many other disciplines, which is still true today.
We even had the only (I believe) in-patient language-immersion program for
retraining adults who had acquired aphasia from strokes or accidents. This
provided an excellent opportunity for grad students to be immersed in
working with this population.

Isn't being disgruntled at our lack of adaptability to the many accents
from phone answerers part of the expectation that people from other
countries learn English rather than our showing respect by learning other
languages? Maybe we just need to learn to retune our hearing and be as
adaptable as we expect others to be? ... have a little compassion for
people who are struggling and trying to earn a meager living doing a
thankless job? I find that, if their first utterance is difficult for me to
understand, I say something like, "I'm sorry...." After that, most try to
speak more slowly, and I try to listen harder.


On Mon, Aug 29, 2022 at 1:08 PM john rudy <jjrudy1 at comcast.net> wrote:

> For what it is worth this was 1965-6
>
>
>
> My complaint is when HELP DESK folks, who truly need to be 100%
> understood, are unintelligible
>
>
>
> John Rudy
>
> 781-861-0402
>
> 781-718-8334 (cell)
>
> John.rudy at alum.mit.edu
>
>
>
>
>
> *From:* Elaine <scribelaine at gmail.com>
> *Sent:* Monday, August 29, 2022 12:48 PM
> *To:* john rudy <jjrudy1 at comcast.net>
> *Cc:* Michael Alexander <mna.ma at yahoo.com>; Lex Computer Group <
> LCTG at lists.toku.us>
> *Subject:* Re: [Lex Computer & Tech Group/LCTG] another use for AI
>
>
>
> ... or from Detroit, where I am from. It's the flat Midwest non-accented
> pronunciation of the region. TV announcers are trained to use it to
> eliminate region bias.
>
>
>
> As a Speech/Language Pathology major at the University of Michigan, there
> was no mention of "standard" English. What we were taught was a phonetic
> alphabet to use for transcription when evaluating someone's language. Each
> phoneme has a specific pronunciation and symbol, so we can record properly
> exactly how someone articulates sounds, accent or not. It even allows
> transcription of every language with the same symbols.
>
>
>
> Don't you think that training people from different regions to all sound
> the same would lose the beautiful, multi-faceted diversity that helps give
> personality and authenticity to each individual and our melting pot? It
> would kind of be like wanting everyone to be white and Christian, and then
> take away cultural and regional differences as well. Once we reach that
> state, what would be left to talk about? May as well all be converted to
> rote robots, with no personality or emotion.
>
>
>
> - elaine
>
>
>
> On Mon, Aug 29, 2022 at 12:06 PM john rudy <jjrudy1 at comcast.net> wrote:
>
> Jan was a Speech Pathology major at Emerson.  Freshman year they had a
> class that taught “standard” English.  I think the objective was that
> everyone sounded as if they came from Chicago
>
>
>
> John Rudy
>
> 781-861-0402
>
> 781-718-8334 (cell)
>
> John.rudy at alum.mit.edu
>
>
>
> 13 Hawthorne Lane
>
> Bedford, MA  01730-1047
>
>
>
> *From:* Michael Alexander <mna.ma at yahoo.com>
> *Sent:* Monday, August 29, 2022 12:00 PM
> *To:* john rudy <jjrudy1 at comcast.net>; Lex Computer Group <
> LCTG at lists.toku.us>
> *Subject:* Re: [Lex Computer & Tech Group/LCTG] another use for AI
>
>
>
> Maybe they should, also, translate some regional American accents into
> ordinary “American”?
>
>     – Mike A
>
> On Monday, August 29, 2022, 11:53 AM, john rudy <jjrudy1 at comcast.net>
> wrote:
>
> *https://mashable.com/article/ai-startup-makes-call-center-foreigners-sound-white#:~:text=This%20time%20around%2C%20Palo%20Alto,of%20making%20them%20sound%20white
> <https://mashable.com/article/ai-startup-makes-call-center-foreigners-sound-white#:~:text=This%20time%20around%2C%20Palo%20Alto,of%20making%20them%20sound%20white>.*
>
>
>
> John Rudy
>
> 781-861-0402
>
> 781-718-8334 (cell)
>
> John.rudy at alum.mit.edu
>
>
>
> 13 Hawthorne Lane
>
> Bedford, MA  01730-1047
>
>
>
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