[Lex Computer & Tech Group/LCTG] Question for you

Wed May 31 08:41:11 PDT 2023

Thanks, but all is good now. Thank you to the suggestion to delete profiles and download a new version of Chrome. I did this for Firefox also and now I don’t see Bing anymore!! I will be sure not to click on any malware again!!

Best,
Alice

> On May 31, 2023, at 11:36 AM, Robert Primak <bobprimak at yahoo.com> wrote:
> 
> Let's not worry about AdwCleaner then. I think there are other tools offered in the article which still do have Mac versions.
> 
> And if you want to save some time, you can just start over with a fresh install of the browsers.
> 
> -- Bob Primak 
> 
> On Wednesday, May 31, 2023 at 11:29:20 AM EDT, Alice Meade <alice.meade at icloud.com> wrote:
> 
> 
> Yes, I see the link that says it runs on a Mac, but when I click the link, this is the screen I see:
> 

> 
>> On May 31, 2023, at 11:20 AM, Robert Primak <bobprimak at yahoo.com> wrote:
>> 
>> The site says it does run on Mac. Did you download the correct version of AdwCleaner? 
>> 
>> See also:
>> 7 Best Adware Removal Tools for Mac
>> https://geekflare.com/adware-removal-for-mac
>> 
>> Anyway, the Malwarebytes site indicates you may have done all you can for your browsers on a Mac.
>> 
>> https://www.malwarebytes.com/blog/news/2015/07/how-to-remove-adware-from-macs
>> 
>>  -- Bob Primak 
>> 
>> 
>> 
>> On Wednesday, May 31, 2023 at 11:06:41 AM EDT, Alice Meade <alice.meade at icloud.com> wrote:
>> 
>> 
>> Unfortunately it doesn’t run on a Mac!!
>> 
>> 
>>> On May 31, 2023, at 10:55 AM, Robert Primak <bobprimak at yahoo.com> wrote:
>>> 
>>> Before blowing away your Google Chrome Profile, I would try AdwCleaner from Malwarebytes.
>>> https://www.malwarebytes.com/adwcleaner
>>> 
>>> This tool does different things fromthe MAlwarebytes virus scanner. 
>>> 
>>> While it's great that MBAM (Malwarebytes) did find and treat 2 items, there could still have been changes made which are more specific to unwanted adware programs (PUP/PUM to antivirus companies).
>>> 
>>> AdwCleaner will scan for these additional unwanted changes to your browser and other system areas. It will remove more items, and reset some settings to make your Mac and your browsers as close to their original, clean condition as possible. Better, you won't use most of your personal bookmarks and many of your other personalizations.
>>> 
>>> If this isn't enough, go ahead and do a clean reinstall of your browsers. 
>>> 
>>> -- Bob Primak 
>>> 
>>> 
>>> 
>>> 
>>> On Wednesday, May 31, 2023 at 09:22:53 AM EDT, Alice Meade <alice.meade at icloud.com> wrote:
>>> 
>>> 
>>> Yes, I requested a refund from Combo Cleaner. Their policy says they will do this but I haven’t heard back yet. I downloaded and ran Malwarebytes. It said it found 2 viruses and removed them but still the problem exists. Should I delete Chrome and reinstall and remove my old profile? I am happy to re-enter all my passwords, etc.
>>> 
>>> Thanks!!
>>> Alice
>>> 
>>> 
>>>> On May 31, 2023, at 7:39 AM, Robert Primak <bobprimak at yahoo.com> wrote:
>>>> 
>>>> Out of curiosity, what caused you to opt for a paid Mac cleaning app when there are free apps which can do essentially the same things? 
>>>> 
>>>> What you need is an adware detector with removal capabilities. That and a clean reinstall of the Chrome Browser on your Mac, including deleting the existing user profile. (Warning! This will delete all your History, saved Passwords and Autofill items, extensions, themes and settings!)
>>>> 
>>>> Malwarebytes is a good antivirus scanner, for Windows  but also for Mac. The most famous (paid) Mac security suite is from Intego. There are others. For Mac, generally paid antivirus is better than free apps. 
>>>> 
>>>> (Not the case for Windows, where Defender or Windows Security, which is built-in and already paid for with Windows, is perfectly adequate with maybe a second-opinion scanner (Malwarebytes Free) and an adware cleaner (AdwCleaner from Malwarebytes). Mac has no built-in antivirus features, but Mac DOES NEED antivirus protection!) 
>>>> 
>>>> There is also a free browser guard plugin from Malwarebytes for Chrome. I believe this works on Mac as well as on Windows. You might avoid downloading and installing junkware which messes with your browser setup by using this add-on. 
>>>> 
>>>> I don't own or use any Apple products or services, so what do I know? 
>>>> 
>>>> -- Bob Primak
>>>> 
>>>> On Tuesday, May 30, 2023 at 06:50:04 PM EDT, Alice Meade <alice.meade at icloud.com> wrote:
>>>> 
>>>> 
>>>> Hi all,
>>>> 
>>>> I am having problems with Google Chrome and Firefox on my Mac Book Air. Whenever I do a search, the search comes up in Microsoft Bing. Both Chrome and Firefox have Google set as the default search engine. Also, when I open a new tab in Chrome, there is a blank page with a search box in the middle!! I downloaded the trial version of Spy Hunter. Spy Hunter only found an old version of WhatsApp. Then I downloaded and paid for Combo Cleaner. Combo Cleaner says it is scanning my system, but it gets stuck at 20% saying it has found 6 threats so far!! But it doesn’t get any further than 20%!! Do you have any recommendations? Can I ask Combo Cleaner for a refund?
>>>> 
>>>> Thanks,
>>>> Alice
>>>> 
>>>> <Screenshot 2023-05-30 at 3.44.19 PM.png>
>>>> ===============================================
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>>> 
>>> 
>> 
> 

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