[Lex Computer & Tech Group/LCTG] an issue

[Drew King]

Peter,

1. FIRST, Try running malwarebytes in Windows Safe Mode. You'll likely 
need your bitlocker recovery code to get in to safe mode.

Running virus removal tools in Windows safe mode is a good idea. Safe 
mode is a diagnostic mode of operation in Windows that starts the system 
with a minimal set of drivers and services.

This mode is useful for troubleshooting and removing malware, as it 
prevents most malware from running and interfering with the removal 
process .

Running Windows in Safe Mode. 
<https://support.microsoft.com/en-us/windows/advanced-startup-options-including-safe-mode-b90e7808-80b5-a291-d4b8-1a1af602b617>


  2. Norton Power Eraser - Free virus and malware removal tool for
  Windows
  <https://support.norton.com/sp/en/us/threat-removal-solutions/current/solutions/kb20100824120155EN?inid=hho_supp_htm_trs-cur-retail-topfaq-01-kb20100824120155EN>


      3. Free Virus Removal with Sophos Scan & Clean
      <https://www.sophos.com/en-us/free-tools/virus-removal-tool>


      *4. *Kaspersky Virus Removal Tool application
      <https://www.kaspersky.com/downloads/free-virus-removal-tool>

5. f-secure virus removal tool <https://www.f-secure.com/en/online-scanner>

6. Avast Free Malware Scanner and Removal Tool 
<https://www.avast.com/c-malware-removal-tool>




On 11/10/2023 3:59 PM, Peter Albin via LCTG wrote:
> I’m reluctant to suggest major surgery and I hope someone has a good idea
>
> A middle ground might be reinstalling the OS. There are tools from 
> Microsoft and perhaps your computer vendor to help. Wait to see if 
> there are any other options before going down this road.
>
> Peter
>
>> On Nov 10, 2023, at 3:47 PM, John Rudy via LCTG <lctg at lists.toku.us> 
>> wrote:
>>
>> 
>>
>> They are back, so Malware Bytes didn’t do it.
>>
>> *From:* Adam Broun <abroun at gmail.com>
>> *Sent:* Friday, November 10, 2023 3:39 PM
>> *To:* jjrudy1 at comcast.net
>> *Cc:* Lex Computer Group <lctg at lists.toku.us>
>> *Subject:* Re: [Lex Computer & Tech Group/LCTG] an issue
>>
>> Check the home page settings in your browser.  My guess is a script 
>> got triggered that put something funky in there.  And try running the 
>> inbuilt Windows virus scan.
>>
>>
>>
>>     On Nov 10, 2023, at 15:27, John Rudy via LCTG
>>     <lctg at lists.toku.us> wrote:
>>
>>     Starting this morning I began to receive these messages.  I
>>     assumed that they were a scam and I do not believe I have McAfee
>>     on my system.  I have not clicked on either t
>>
>>     the Yes or No Thanks.  But they are covering things up and I seem
>>     unable to get rid of them.
>>
>>     I did close down mail and rebooted, but they are back.  Any thoughts?
>>
>>     <image002.png>
>>
>>     John Rudy
>>
>>     781-861-0402
>>
>>     781-718-8334 cell
>>
>>     13 Hawthorne Lane
>>
>>     Bedford MA
>>
>>     jjrudy1 at comcast.net
>>
>>     <image001.png>
>>
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