[Lex Computer & Tech Group/LCTG] Strange email problem in Outlook

[Ken Pogran]

One possibility for a "local" solution to the problem to make the text 
easily readable on Carl's wife's computer would be to Select all of the 
text of the email, Copy it to the clipboard, open a new blank email in 
Outlook, and then paste the text into the blank message using Paste And 
Match Formatting. Or, open a new blank document in MS Word and do a 
Paste Special -> Unformatted Text. Either way, she should have legible 
text that she could print or save in an email or Word document for 
future reference.

At least, both of these methods work with the Mac versions of MS Outlook 
and MS Word. I can't speak for the Windows versions.

Ken Pogran

Adam Broun via LCTG wrote on 2/17/24 1:05 PM:
> I've seen this before -  it can happen if they composed the email in a 
> word processor or google doc and then cut and pasted it into gmail 
> to send it.  Gmail is slightly weird in how it handles HTML during 
> composition.  Not much you can do other than educate the sender on the 
> procedure which is to paste in plain text only, then format it the way 
> you want within gmail.
>
>
> On Sat, Feb 17, 2024 at 12:34 PM carllazarus--- via LCTG 
> <lctg at lists.toku.us <mailto:lctg at lists.toku.us>> wrote:
>
>     My wife received this email for a class she is going to take.  She
>     replied to the sender that it was mostly unreadable.  He forwarded
>     it to her with the comment that nobody else had reported the
>     problem. That message had the same problem.  The messages looks
>     the same (bad) on our two computers, both running Windows 11 and
>     Outlook as part of Microsoft 365.  The message is OK on her iPhone
>     using Apple mail to read it. Only messages from this sender have
>     this problem, but as the class instructor he is going to send more
>     messages.  Has anyone run into this, and do you have a solution?
>
>     -- Carl
>

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