[Lex Computer & Tech Group/LCTG] Odd problem with gmail and Firefox

[Harriet J. Cohen]

Hi,

I'm hoping someone on this list can provide a solution for an odd 
problem my brother is having with gmail and Firefox.

He uses Firefox as his main browser and has been accessing gmail through 
Firefox. After a Firefox update a few days ago, he tried to log into his 
gmail account. On Firefox, his password kept being rejected as the wrong 
password and none of the password reset mechanisms worked for him.

We then got on a Zoom together. He used Edge to access gmail which he 
was able to do without a problem. He then reset his password using 
gmail. After the reset, he logged into gmail again using the new 
password on Edge. That worked fine. He can also access his gmail account 
on his phone. However, when he went back to gmail on Firefox, gmail 
would not accept his new password. He cleared cookies and site data and 
temporary cached files and pages. That didn't help. Firefox still 
rejected his password.

I don't think his account has been taken over as he reset his gmail 
password via Edge and then used the new password on Edge. Google 
propagated the new password to the gmail app on his phone and he's still 
reading email there.

My brother is comfortable with Firefox and would like to keep using it.

The only thing I can think of at this point is to suggest he uninstall 
and reinstall Firefox. I don't have any great hope that will work, but 
maybe it's worth a try? He exported his bookmarks, so he won't lose 
them.

If you have any suggestions, I'd greatly appreciate it if you would let 
me know.

Thank you,
Harriet

Harriet J. Cohen
29 Fairland Street
Lexington, MA 02421
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