[Lex Computer & Tech Group/LCTG] Sound problems after recent Windows update

[palbin24 at yahoo.com]

When all else fails, you can, as administrator, remove the device, and the restart the computer.

The device will be “discovered” on the reboot and appropriate drivers will be installed and configured.

In general there is very little difference between the “Microsoft” driver and the vendor driver, but, as you have learned, sometimes there are!

Peter

> On Mar 15, 2021, at 1:24 PM, Evelyn Silber <evelynsilber at gmail.com> wrote:
> 
> Thank you so much everyone for your help.
> I went to the Intel website to find the driver and the advice was to go to
> the PC manufacturer.  I used the HP support assistant and it replaced the
> sound device driver and set it as the default, and the sound now works.  I
> will go in and stop Microsoft from updating device drivers in the future.
> 
> Thank you again.  This was very aggravating at a time when we are so
> dependent on sound for Zoom and other applications.
> 
> Evelyn
> 
> 
> 
>> On Mon, Mar 15, 2021 at 7:34 AM Robert Primak <bobprimak at yahoo.com> wrote:
>> 
>> The correct answer was to run all the diagnostic tests.
>> Then go into the Device Manager and see if sound devices has any yellow
>> triangles (Warnings that the device or its driver is not working).
>> Update the driver from the manufacturer, thus overriding the driver
>> Microsoft sent you through Microsoft Update.
>> Go into MS Updates, Advanced Settings, and disable getting driver updates
>> through MS Updates.
>> I run into this problem on my Intel NUC PC with a Realtek sound driver
>> frequently. Both Realtek and Intel have tools to check your drivers and
>> update as needed.
>> Never update a working driver.
>> And never allow Microsoft to update a working driver.
>> Most commonly experienced after a Feature Update, like the upcoming 21H1
>> Update for Windows 10 or the recent 20H1 (2004) or 20H2 Updates,  but can
>> happen with monthly Cumulative Updates. Usually not an issue with .NET
>> Updates, including this one.
>> But other updates, including Windows Security (Windows Defender),
>> Servicing Stack, and Windows Drivers or even Third Party Drivers (if not
>> disabled in Windows Updates) can happen silently in the background, with no
>> warning to you.
>> -- Bob Primak
>> 
>>    On Sunday, March 14, 2021, 10:20:21 PM EDT, Paul Garmon <
>> paul.garmon at gmail.com> wrote:
>> 
>> Hi,
>> 
>> General ideas:
>> 
>>  1. Remove any Realtek (or other) sound drivers completely (uninstall or
>>  remove driver)
>>  (as there are known issues with recent Microsoft updates busting things
>>  like this)
>> 
>>  2. Reinstall if that alone doesn't restore sound
>>    (you may need to find out what you have for a sound chip/card to find
>>  the appropriate driver[s]).
>> 
>>  3. Find someone who knows how to do all this to help you one on one if
>>  you don't.
>> 
>> 
>> Neither Microsoft nor Apple can test every possible combination of hardware
>> and software, and usually there are interactions.  Also, Microsoft often
>> tends to deliberately (and silently) remove or disable 3rd party extensions
>> during their updates, such as non Microsoft video (e.g. NVIDIA) and sound
>> drivers (RealTek and others).  So nice.
>> 
>> Paul
>> 
>> On Sun, Mar 14, 2021 at 9:22 PM Evelyn Silber <evelynsilber at gmail.com>
>> wrote:
>> 
>>> My computer did an automatic update yesterday and since then I have no
>>> sound.  Any recommendations?
>>> 
>>> It was KB4601050 - 2021-02 Cumulative Update for .NET  Framework 3.5 and
>>> 4.8 for Windows 10, version 20H2 for x64.
>>> 
>>> Thanks for your help.
>>> 
>>> Evelyn Silber
>>> 
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