[Lex Computer & Tech Group/LCTG] USB drive

Tue Sep 27 12:25:08 PDT 2022

I agree with Bob!

That USB popup is NOT from Microsoft!

Can you share more about what brand of PC, where it came from, etc...?

Hopefully you have a license key stored properly in the BIOS, so you can 
successfully do a clean installation.

Here are instructions for creating the proper media for your license.

https://support.microsoft.com/en-us/windows/create-installation-media-for-windows-99a58364-8c02-206f-aa6f-40c3b507420d

Drew.

On 9/27/2022 1:47 PM, Robert Primak wrote:
> The message you show in the image you attached is not a legitimate 
> Windows message.
>
> Where did you buy this new PC, and what brand and model is it?
>
> Someone has included some non-Windows program which is messing with 
> your files and uploading them somewhere. This is not a legitimate 
> application. You may need to wipe the system drive of this PC and 
> install a legitimate copy of Windows 10 or Windows 11. At the very 
> least, wipe the drive (reformat it) and reinstall Windows from actual 
> Microsoft Windows retail install media -- NOT anything the seller or 
> the manufacturer may have provided as "recovery media" or a "recovery 
> partition". You do not want to use the computer with this rogue 
> software installed on it. Continuing to use a computer with rogue 
> software on it will lead to more lost data or worse.
>
> The entire message is cut off in your attached image. I'd like to see 
> the entire message box, as it has a brand name (which I suspect is a 
> third party security product) at the bottom of the message, to the 
> left of the Yes/No selection ovals.
>
> You can use another computer (without any rogue program on it) to 
> download and create Windows install media using the Microsoft Media 
> Creation Tool. You would then need to start up the new computer with 
> the install media USB as the boot device, NOT your main system drive. 
> This means getting into your EFI or BIOS and resetting the boot order.
>
> If this is too advanced for you to do for yourself, you can ask group 
> members for help guiding you through the steps.
>
> My concern is that I want you to have a clean install of genuine 
> Microsoft Windows, not the setup you have now, which has at least one 
> rogue program installed and is destroying your data. Preinstalled 
> third party security programs can sometimes do more harm than good. 
> And they are very difficult to remove.
>
> To the Group -- I am including the original attachment with this 
> reply, as well as the quoted original message from Grace.
>
> -- Bob Primak
>
> On Tuesday, September 27, 2022 at 12:07:43 PM EDT, Grace Poon 
> <impression.gk at hotmail.com> wrote:
>
>
>
> Whenever I insert a USB drive on my new PC,
> this message comes up
> first time when I said Yes,
> it removes all my files
> Since then I click No
> the second time it comes up with a message that one of the file 'fails 
> to upload',
> and then all the files 'disappeared'!!
>
> Thank you & Best Regards
> Grace
>
>
> ------------------------------------------------------------------------
> *From:* Robert Primak <bobprimak at yahoo.com>
> *Sent:* Monday, September 26, 2022 4:26 PM
> *To:* Lex Computer Group <lctg at lists.toku.us>; Grace Poon 
> <impression.gk at hotmail.com>
> *Subject:* Re: [Lex Computer & Tech Group/LCTG] USB drive
> I'd be curious to know how a new Windows PC wiped the data from a USB 
> drive without user intervention.
>
> Have you tired Recuva, from the makers of CCleaner?
>
> https://www.ccleaner.com/recuva
>
> -- Bob Primak
>
> On Sunday, September 25, 2022 at 11:34:04 AM EDT, Grace Poon 
> <impression.gk at hotmail.com> wrote:
>
>
>
>> All
>>
>> I have a new PC
>>
>> and it has wiped off all the files from 2 USB drives
>>
>> There are programs on the internet for recovering USB files,
>>
>> Please any suggestions which one will be good to try?
>>
>> Thank you
>>
>> Grace
>>
>
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