[Lex Computer & Tech Group/LCTG] USB drive

[Adam Broun]

My guess is that’s Norton antivirus that was bundled with the PC and it’s
preventing access until it’s finished its scan. It’s so, it’s not a virus
but I would uninstall it. It’s also not removing files, just blocking
access to them.



On Tue, Sep 27, 2022 at 13:47 Robert Primak <bobprimak at yahoo.com> wrote:

> The message you show in the image you attached is not a legitimate Windows
> message.
>
> Where did you buy this new PC, and what brand and model is it?
>
> Someone has included some non-Windows program which is messing with your
> files and uploading them somewhere. This is not a legitimate application.
> You may need to wipe the system drive of this PC and install a legitimate
> copy of Windows 10 or Windows 11. At the very least, wipe the drive
> (reformat it) and reinstall Windows from actual Microsoft Windows retail
> install media -- NOT anything the seller or the manufacturer may have
> provided as "recovery media" or a "recovery partition". You do not want to
> use the computer with this rogue software installed on it. Continuing to
> use a computer with rogue software on it will lead to more lost data or
> worse.
>
> The entire message is cut off in your attached image. I'd like to see the
> entire message box, as it has a brand name (which I suspect is a third
> party security product) at the bottom of the message, to the left of the
> Yes/No selection ovals.
>
> You can use another computer (without any rogue program on it) to download
> and create Windows install media using the Microsoft Media Creation Tool.
> You would then need to start up the new computer with the install media USB
> as the boot device, NOT your main system drive. This means getting into
> your EFI or BIOS and resetting the boot order.
>
> If this is too advanced for you to do for yourself, you can ask group
> members for help guiding you through the steps.
>
> My concern is that I want you to have a clean install of genuine Microsoft
> Windows, not the setup you have now, which has at least one rogue program
> installed and is destroying your data. Preinstalled third party security
> programs can sometimes do more harm than good. And they are very difficult
> to remove.
>
> To the Group -- I am including the original attachment with this reply, as
> well as the quoted original message from Grace.
>
> -- Bob Primak
>
> On Tuesday, September 27, 2022 at 12:07:43 PM EDT, Grace Poon <
> impression.gk at hotmail.com> wrote:
>
>
>
> Whenever I insert a USB drive on my new PC,
> this message comes up
> first time when I said Yes,
> it removes all my files
> Since then I click No
> the second time it comes up with a message that one of the file 'fails to
> upload',
> and then all the files 'disappeared'!!
>
> Thank you & Best Regards
> Grace
>
>
> ------------------------------
> *From:* Robert Primak <bobprimak at yahoo.com>
> *Sent:* Monday, September 26, 2022 4:26 PM
> *To:* Lex Computer Group <lctg at lists.toku.us>; Grace Poon <
> impression.gk at hotmail.com>
> *Subject:* Re: [Lex Computer & Tech Group/LCTG] USB drive
>
> I'd be curious to know how a new Windows PC wiped the data from a USB
> drive without user intervention.
>
> Have you tired Recuva, from the makers of CCleaner?
>
> https://www.ccleaner.com/recuva
>
> -- Bob Primak
>
> On Sunday, September 25, 2022 at 11:34:04 AM EDT, Grace Poon <
> impression.gk at hotmail.com> wrote:
>
>
>
> All
>
> I have a new PC
>
> and it has wiped off all the files from 2 USB drives
>
> There are programs on the internet for recovering USB files,
>
> Please any suggestions which one will be good to try?
>
> Thank you
>
> Grace
>
>
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