[Lex Computer & Tech Group/LCTG] HO printer troubles

Sun May 28 17:44:17 PDT 2023

 Carl, this is not about that subscription. It is a different, new subscription which is not voluntary, and which bans third-party ink cartridges. The newer HP inkjets will literally brick if not fed on schedule and the genuine HP brand. And customers seem willing to pay in perpetuity for this abuse. Go figure. I guess Microsoft and Netflix have us all well trained. 
Rich, it appears from your use of the term "dynamic security" that the 9100 series is in fact part of this ink subscription/firmware update failure issue mentioned in the article(s) I was referencing. That would mean that for George, there is no solution for the problem yet, if ever. There is no one anyone can call for further help. It is a firmware issue, so no third party can help. HP is aware of the issue.
Ever see a whole company which seems to be "bricked"? (I can think of a few, just before they went out of business.) 
-- Bob Primak 
    On Sunday, May 28, 2023 at 11:26:20 AM EDT, <carllazarus at comcast.net> wrote:  

I have an HP ink subscription, and I am spending about half the amount I spent on ink previously.  HP sends me a box of cartridges when their algorithm says I might need one in the near future.  Interestingly, the subscription cartridges last at least twice as long as the cartridges you can buy from HP.  It shows that they purposely make you buy cartridges more often.

-- Carl

From: LCTG <lctg-bounces+carllazarus=comcast.net at lists.toku.us> On Behalf Of Rich Moffitt
Sent: Saturday, May 27, 2023 10:15 PM
To: palbin24 at yahoo.com
Cc: Lex Computer Group <lctg at lists.toku.us>
Subject: Re: [Lex Computer & Tech Group/LCTG] HO printer troubles

Peter, I'm assuming you mean the (non HP?) vendor of the ink cartridges may have a solution. Yes, I think that's a good approach to take -- they may be able to facilitate a return or exchange.

The firmware download for the 9010 appears to be very recent and includes "Dynamic security" which blocks non HP cartridges, so the behavior George mentions is expected if the cartridge in question was not an HP cartridge. Screenshot below:

No additional fixes are listed in the firmware notes, so it appears this update is solely to restrict 3rd party cartridge operation.

I've been using a laser printer for so long that I had almost forgotten what was going on in the land of ink subscriptions, but this situation was recently documented by an author at The Verge. HP is blocking third-party printer ink again - The Verge

On Sat, May 27, 2023 at 7:00 PM <palbin24 at yahoo.com> wrote:

George,

You could reach out to the vendor, they may have a solution 

BTW, my HP source says that HP does not support the downgrade.

Peter

On May 27, 2023, at 2:24 PM, Rich Moffitt <rich at richmoffitt.org> wrote:

I would be surprised if HP provides assistance with this. I think third party cartridge sellers would be motivated to make this information available. Case in point, check out this search:

https://www.google.com/search?q=how+to+downgrade+hp+printer+firmware+3rd+party&oq=how+to+downgrade+hp+printer+firmware+3rd+party

I have not personally tried these methods, however. With luck, the printer will allow a downgrade to an older firmware revision and there isn't code that prevents them.

On Sat, May 27, 2023 at 3:07 PM Drew King <dking65 at kingconsulting.us> wrote:

George,

Try calling HP support.

800-752-0900

Hewlett Packard likely does not want you to have older firmware, which is why they don't put it on their website. Perhaps a conversation with a human will get you a link to download an older version of firmware. Other than that, I do not know where you can acquire firmware.

On 5/27/2023 2:47 PM, George Gamota wrote:

HP OfficeJet pro 9010

-- 
Drew King

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