[Lex Computer & Tech Group/LCTG] iPhone Storage Suddenly Disappears!

[Michael Alexander]

Thank you all for your suggestions.
The problem was removed.  Here’s how:  After convincing myself that the shut-down of my iPhone wasn’t due to hacking, I finally decided to consult Apple itself.  I tried to make an appointment at the Burlington Apple store and was forced online.  After rassling with Apple’s site for a while, I admitted defeat and bought my body to the store.  
To my surprise and delight, it was almost devoid of customers, so the agent at the door could give me serious attention.  He had me check the iCloud status; it showed that the hitherto automatic $0.99 charge to my credit card had been denied (I’d been fooled by the fact that a $0.99 charge showed as having been paid). Apple never notified me that an automatic payment had been refused.
 I updated the credit card number, and PRESTO my 50 gig iCloud memory allotment was restored (I’d used a measly ~15 gig).
Most’s well that ends better.

Thanks, again, folks.  I don’t have to toss & turn overnight.
    Mike Alexander



On Wednesday, October 25, 2023, 9:49 PM, Drew King (dking65 at kingconsulting.us) <dking65 at kingconsulting.us> wrote:

I don't know about iCloud Plus but I know that on Google Drive items in your trash still count against your overall storage limit so look at your trash and see if you can empty several gigabytes of data out of the trash can perhaps that'll change the result and look in your app or on the web and see how much it tells you your free storage space is don't just rely on an email message.
-- 
Drew King



On October 25, 2023 9:38:25 AM EDT, Michael Alexander via LCTG <lctg at lists.toku.us> wrote:
Thanks for all your responses.
For what it’s worth -- I hovered over the address on the email; it gave me apple.com.  So I’m becoming confident that Apple itself has shafted me.

My latest charge card bill shows a $0.99 charge from Apple.  So a missed payment can’t be at fault unless Apple didn’t record the payment even though they charged me.

I have a full schedule today and tonight.  Somehow, I’m going to have to fit in an appointment at the Apple store.




On Wednesday, October 25, 2023, 9:18 AM, Robert Primak <bobprimak at yahoo.com> wrote:

 
Adam B. is most likely correct. I would do as he suggests, then do as Steve I. suggests, to make sure everything is OK in your actual Apple accounts.
As Adam notes, there are a lot of email scams going around surrounding iCloud storage. I get them in Yahoo email, even though I have never had an account with Apple (though some enterprising souls did a long time ago open accounts using my info.).
Do we need a Potpourri item or a brief announcement to our user group about this issue? (I'd like to let Apple users present this.) 
-- Bob Primak
    On Wednesday, October 25, 2023 at 02:03:44 AM EDT, Michael Alexander via LCTG <lctg at lists.toku.us> wrote:  
 
  Fellow members,
Until sometime this evening, I had 50 GB of iCloud storage for my iPhone, for which Apple extracted $0.99 per month from my credit card.  Then, without warning, Apple told me I had used up all of 5 GB of my 5 GB allotment (those are not typos! See screen shot, below.)
 
I recall having used ~13-14 GB of the 50 GB allotment.
When I go to Settings/iCloud, the storage info is more or less consistent with these new claims.
What’s going on?  What is the “+” appended to iCloud?  How can this be rectified?  Has my phone been hacked?
Thanks, in advance, for insights.
    Mike Alexander


 


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