[Lex Computer & Tech Group/LCTG] USB drive

[Grace Poon]

Bob,  Adam, Drew et al
thank you all for the information
the USB virus scanning message is from Norton Security
I purchased the computer from Toshiba via amazon, it is nothing fancy,
I have a good number of scientific journals kept on my USB, just about to download them onto my remote hard drive for storage,
it is just very annoying losing those items, and now when I inserted the damaged USB, the computer does not 'see' it
I really appreciate all your help
I did try the program Recoverit, it manages to find the c drive deleted files and superb easy to use, but it cannot detect the 'remote' device

Best Regards and thank you all once again
Grace
Toshiba Dynabook Tecra A40-G School & Business 60Hz Laptop (Intel Celeron 5205U 2-Core, 4GB RAM, 128GB SSD, Intel UHD, 14.0" Full HD 1920x1080, WiFi 6, Bluetooth, Webcam, 1xHDMI, Win 10 Pro) with Hub



________________________________
From: Robert Primak <bobprimak at yahoo.com>
Sent: Tuesday, September 27, 2022 1:47 PM
To: Grace Poon <impression.gk at hotmail.com>; Lex Computer Group <lctg at lists.toku.us>
Subject: Re: [Lex Computer & Tech Group/LCTG] USB drive

The message you show in the image you attached is not a legitimate Windows message.

Where did you buy this new PC, and what brand and model is it?

Someone has included some non-Windows program which is messing with your files and uploading them somewhere. This is not a legitimate application. You may need to wipe the system drive of this PC and install a legitimate copy of Windows 10 or Windows 11. At the very least, wipe the drive (reformat it) and reinstall Windows from actual Microsoft Windows retail install media -- NOT anything the seller or the manufacturer may have provided as "recovery media" or a "recovery partition". You do not want to use the computer with this rogue software installed on it. Continuing to use a computer with rogue software on it will lead to more lost data or worse.

The entire message is cut off in your attached image. I'd like to see the entire message box, as it has a brand name (which I suspect is a third party security product) at the bottom of the message, to the left of the Yes/No selection ovals.

You can use another computer (without any rogue program on it) to download and create Windows install media using the Microsoft Media Creation Tool. You would then need to start up the new computer with the install media USB as the boot device, NOT your main system drive. This means getting into your EFI or BIOS and resetting the boot order.

If this is too advanced for you to do for yourself, you can ask group members for help guiding you through the steps.

My concern is that I want you to have a clean install of genuine Microsoft Windows, not the setup you have now, which has at least one rogue program installed and is destroying your data. Preinstalled third party security programs can sometimes do more harm than good. And they are very difficult to remove.

To the Group -- I am including the original attachment with this reply, as well as the quoted original message from Grace.

-- Bob Primak

On Tuesday, September 27, 2022 at 12:07:43 PM EDT, Grace Poon <impression.gk at hotmail.com> wrote:



Whenever I insert a USB drive on my new PC,
this message comes up
first time when I said Yes,
it removes all my files
Since then I click No
the second time it comes up with a message that one of the file 'fails to upload',
and then all the files 'disappeared'!!

Thank you & Best Regards
Grace


________________________________
From: Robert Primak <bobprimak at yahoo.com>
Sent: Monday, September 26, 2022 4:26 PM
To: Lex Computer Group <lctg at lists.toku.us>; Grace Poon <impression.gk at hotmail.com>
Subject: Re: [Lex Computer & Tech Group/LCTG] USB drive

I'd be curious to know how a new Windows PC wiped the data from a USB drive without user intervention.

Have you tired Recuva, from the makers of CCleaner?

https://www.ccleaner.com/recuva

-- Bob Primak

On Sunday, September 25, 2022 at 11:34:04 AM EDT, Grace Poon <impression.gk at hotmail.com> wrote:




All

I have a new PC

and it has wiped off all the files from 2 USB drives

There are programs on the internet for recovering USB files,

Please any suggestions which one will be good to try?

Thank you

Grace

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