[Lex Computer & Tech Group/LCTG] Seeking advice on wi-fi problem

[Bob Eckert]

Michael Harris & Laura Kurland.

 

I had the identical problem with a Netgear range extender model Nighthawk AC3000 WIFI Mesh Extender (EX8000).

 

I was using a Netgear Nighthawk router..

 

The disconnect issue was NOT solved with firmware updates of the router and the extender, and the extender proved useless.

 

Bob Eckert

roberteckert at verizon.net <mailto:roberteckert at verizon.net> 

Cell:     781-336-7377

 

From: LCTG <lctg-bounces+roberteckert=verizon.net at lists.toku.us> On Behalf Of Michael Harris via LCTG
Sent: Monday, January 01, 2024 6:58 PM
To: Lex Computer Group <LCTG at lists.toku.us>
Subject: [Lex Computer & Tech Group/LCTG] Seeking advice on wi-fi problem

 

Hello and HNY to all!

 

We have a RCN setup, installed several years ago and all owned by RCN (uh, Astound):

* Arris modem, model TM722G.

* Actiontec MoCA adapter, model ECB2500C.

* Netgear dual band wireless router, model WNDR4300.

 

But the wi-fi signal doesn't reach parts of our house. So we just bought a Netgear Nighthawk X4 Wi-fi Mesh Extender. When it's installed, the wi-fi signal strength is great -- but internet connectivity eventually disappears everywhere, and only returns when the extender is unplugged.

 

SO:

-- Could the Nighthawk extender be incompatible with our router?

-- Should we use a different extender? If so, what make/model?

-- Should we be getting an extender from RCN? 

-- Is part of the problem that our RCN setup needs upgrading?

     (one reason we rent the setup is that we want to be able to upgrade easily)

-- Other comments?

 

Thanks in advance for your sage advice,

-- Michael Harris & Laura Kurland

 

 

 

 

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